Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, investor document review and processing as well as updates to client accounts in a timely manner.
Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records as well as interpreting and handling exceptions where necessary.
Investigates and corrects errors noted with respect to FATCA / CRS details in client accounts. Conducts independent analysis and records findings in investor accounts.
Responsible for gathering and compiling data as needed to ensure account completeness for FATCA / CRS validation and reporting purposes.
Serves as point of contact for clients for all FATCA / CRS related queries and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
Maintains correspondent accounts in accordance with applicable internal and external FATCA and CRS regulations and policies, thereby ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
Accurately manages and updates accounts and / or company records as necessary
Assists with the generation and filing (where applicable) of FATCA / CRS xml files to be submitted to the client and / or the applicable Tax Authority.
Leadership : No direct reports
Job Scope :
Responsible for the quality and completion of own work.
High school / secondary school or the equivalent combination of education and experience is required, bachelor’s degree preferred.
Basic working knowledge of FATCA and CRS work preferred.
Ability to work under pressure
Ability to work on several items concurrently and handle multiple deadlines
Strong Communication skills (ability to communicate in French and / or German is a bonus)
Attention to detail
Proficiency in Excel