Quality Assurance & Continuous Service Improvement Engineer
AbAKUS it-solutions
il y a 15h

Primary purpose of the role

The Quality Assurance & Continuous Service Improvement engineer will integrate the QA&CSI team responsible for the ongoing service improvement activities within the service delivery lifecycle.

The QA&CSI team focusses on opportunities to improve the performance of services and deliver enhanced value.

Key accountabilities

Utilise available information, metrics and evaluations to develop recommendations for change

  • Provide input on internal processes to assist with service improvement initiatives Key challenges
  • Develop, maintain and improve service delivery, ensuring it is based on the latest guidance and models of best practice.
  • In doing so, to support our ambition of continuous improvement and shared learning.

  • Optimise the automation within the teams in a distributed environments;
  • Align the way of doing things
  • Elaborate testing scenarios ( workload and performance)
  • Participate in automation and deployment packaging without impacting service quality
  • Stay current with new technologies and techniques as appropriate and suggest evolutions
  • Contribute to the improvement of ITIL processes.
  • We are looking for talented Automation and / or DevOps engineers to join our dynamic team.

    The profile :

  • You have a technical background, 2-5 years of professional experience as a DevOps Engineer, Automation engineer or similar.
  • You know how to improve, scale and secure services.
  • Solid knowledge of Windows and Unix / Linux.
  • Solid scripting skills Windows and Unix / linux (e.g., ksh , bash , bat , powershell )
  • Experience with monitoring systems
  • Experience with automation software
  • Solid scripting skills (e.g., C# , Java , php, shell scripts, Perl, Python )
  • Very good knowledge of automation tools
  • Ability to work and communicate in a multi-cultural environment;
  • Service-oriented mind-set;
  • Initiative, accuracy and attention to detail;
  • Fluent in English (written and spoken) is essential;
  • Any other European language is a plus.
  • Knowledge of ITIL functions and processes;
  • Participate in the integration with collaborative tools and components
  • Automate repetitive tasks where appropriate
  • Is considered an asset :
  • Experience in integrating automation tools (e.g., Ansible, Puppet, Rundeck, Cfengine, Saltstack, Chef, Docker, Kubernetes, VTOM, UC4, Control M, )
  • Familiar with testing techniques and solutions (e.g., LoadRunner, Odin, Witbe,..)
  • Knowledge of Grafana, Elasticsearch,SCOM, Nagios, Icinga monitoring systems.
  • Interest in Cloud infrastructures (e.g., AWS, Azure) and Cloud resources.
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