Europe Area Operations Quality Support
Thorntons
Luxembourg, LU
il y a 6j

Main Responsibilities :

Main Tasks :

OVERALL QUALITY MANAGEMENT

  • Take part in Area governance mechanisms (e.g. area industrial site visits, etc.) and new projects related to the development of quality in the Area;
  • Link to key internal and external business partners and manufacturing locations for growth categories;
  • Support strategic KPIs’ definition at an industrial level to monitor performance while improving and fostering quality’s level;
  • Spread Ferrero’s quality culture and KPI system within the perimeter of competence;
  • Communicate on a regular basis with the Regional Quality Manager to monitor quality’s overall performance (i.e. define content feedback reports, schedule updates / follow up meetings, define meetings’ timings / recurrence etc.);
  • Lead quality projects within the area focusing on growth categories and sister companies;
  • Ensure homogenization of activities throughout the different regions and categories.
  • QUALITY EXECUTION

  • Guarantee that Quality Guidelines and Methodologies are applied and respected in the Area and regional level while providing feedback at the local level on possible limitations and constraints;
  • Ensure the implementation of quality improvement plans in the area with the countries’ quality teams;
  • Provide feedback and improvements to central teams in case of ineffective application of established rules and methodologies;
  • Support the effective collaboration between local and central teams to improve existing guidelines;
  • Ensure that all quality activities are regularly in place;
  • Facilitate documentation preparations and relations prior to audit visits.
  • NON-CONFORMITIES MANAGEMENT

  • Provide support to the Area Quality Manager in the management of critical non-conformities / incidents on industrial side and activate a specific Task Force to accelerate problem resolution when required;
  • Activate adequate corrective actions and communicate with specific technical matter experts (e.g. Quality Account, Food Safety, etc.);
  • Carry out Root Cause Analysis on occurred problems while proposing and defining actions to resolve these while avoiding their re-occurrence.
  • LOCAL TEAM DEVELOPMENT

  • Assess regularly quality resources in the regions to ensure that an adequate number of resources & skills are present while verifying possible training needs for local resources;
  • Make regular on-site visits to meet with local teams to share improvement actions while collecting inputs and feedbacks.
  • Who we are looking for :

    Profile :

  • MSc in Quality Food or other related fields;
  • 5-10 years of work experience in leadership roles in Food Quality within a multinational environment;
  • Knowledge of Food Safety, Food Technology, Food Chemical and Microbiological Analysis;
  • Packaging analysis, principles of statistical sampling and control in food industry, Pest Control ISO Certification Scheme (ISO 9001 and FSSC 22000, ISO 19000, etc.
  • Private Certification Scheme, Food legislation (GMP, HACCP, etc.);
  • Excellent communication and relationship skills across different hierarchical levels;
  • Influencing skills;
  • Coordination and managing skills;
  • Problem solving and attention to detail;
  • Availability to travel approx.30-40%;
  • Enthusiasm and commitment to excellence with a result-oriented approach;
  • A fast learner who rapidly moves up the learning curve;
  • Ethical and strong personal values.
  • IT Skills :

  • Excellent knowledge of Microsoft Office.
  • Language Skills :

  • Advanced proficiency in written and spoken English;
  • Any other European language (i.e. Italian and / or French or Spanish) will be considered an asset.
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