Client Support & Operations Officer - Information Services Business Unit
Luxembourg, Luxembourg
4d ago
source : Moovijob

As an established market infrastructure player, Fundsquare S.A. provides services to support and standardise cross-border distribution of investment funds.

Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Referential Data Business Unit is delivering and managing state-of-the-art mutualized solutions.

In order to strengthen our team, we are looking to recruit a :

Client Support & Operations Officer Information Services Business Unit (m / f)

Profile :

  • You have a minimum of 2 years of experience in the client support focusing on fund data management, client onboarding, client issue resolution and coordination with 2nd and 3rd level of support.
  • You have a good knowledge concerning the functioning of the fund industry, financial instruments, the related underlying markets and in particular of the investment funds.
  • Key Tasks and Responsibilities :

    As a member of the Information Services Business Unit you will operate and further improve Fundsquare's Information Services and Solutions, which includes the following responsibilities :

  • Run the data management processes in terms of data processing, controlling, dissemination and client exception handling
  • Formulate, control and disseminate clients’ funds static data, encompassing Mifid II and PRIIPs regulatory reporting, and dynamic data
  • Liaise with clients during onboardings and in order to ensure issue resolution
  • Coordinate with platforms in order to establish connectivity and perform dissemination controls
  • Rectify errors and ensure remedial measures are put in place to avoid reoccurrence
  • Contribute to the evolution of the Information Services solutions with the definition and validation of business requirements and business validation of new solution features
  • Participate in Business Acceptance Testing as and when requested
  • Support ad-hoc data requests.
  • Requested Skills and Competencies :

  • University degree preferably in Finance or in a similar subject
  • Excellent communication and interpersonal skills are essential; you will interact with clients and partners to support daily processes, potential issue solving and participate in the end-to-end tests prior to Go-Live
  • Ability to easily communicate with clients and data vendors / platforms both in written and oral form
  • Desire to offer excellent customer service to external and internal clients
  • Knowledge and experience of investment fund data management and cross-border fund distribution -(knowledge of major financial information systems such as Bloomberg, Morningstar, Lipper, fundInfo) would be an advantage
  • Team player, result-oriented and operational mindset
  • Proficient in the use of Microsoft Office
  • Experience in testing (Functional Testing, Customer Acceptance testing)
  • Experience in business intelligence and / or data analytics, are considered as strong assets
  • Meticulous and attention details
  • Ability to analyse, synthesize rapidly and prioritize the work to be done
  • Proven track record of successful project contributions
  • Fluency in English is mandatory, with a working knowledge of French preferred; any additional language is considered an asset.
  • If you believe that your profile fits the position described above, send your CV and cover letter.

    At a later stage of the recruitment process, we may ask for a recent copy of your criminal record (N 5).

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