Cluster Reservation Supervisor
Accor Hotels
Luxembourg, Luxembourg, Luxembourg
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Key Missions :

As a Cluster Reservations Agent for Sofitel Luxembourg, you will be responsible for recording and processing all reservation enquiries made by phone, e-mail or fax efficiently and accurately, maximising sales and room occupancy rates.

You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.

Duties and Responsibilites :

  • Answer all reservation requests in a courteous and efficient manner whilst adhering to all the criteria as laid out in the Sofitel - Reservation Test Call Format.
  • Process all transactions of reservations by fax, letter or email where necessary
  • Handle all reservation requests from other departments in the hotel and ensure guests’ special requests are being well registered and shared with all involved departments.
  • Process rooming lists and group blocks within the OPERA systems. Indicate all special requests and billing procedures
  • File and process reservations correspondence. Make certain all files are current and in order
  • Sofitel and its Ambassadors

    The Sofitel brand is based on three core values guaranteed by each employee every day :

    A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

    Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service.

    By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.

    The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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