The Amazon OpsTechIT Supply Chain organization manages a large suite of products and product portfolios and is responsible for a wide variety of global initiatives that cross business teams and operations groups within Amazon Fulfillment.
As a Supply Chain Product Manager you are responsible for the planning, execution, and delivery of one or more features related to a new or existing product or product category.
You know how to apply technology products to solve problems and delight customers. Your technical understanding allows you to accurately represent a technology (benefits and risks) and the underlying Supply Chain limitations and opportunities for a proposed feature.
Your work impacts a product’s customer experience (CX), feature usability, success metrics (e.g., customer delight, adoption, sales, ROI), engineering team goals, and may impact organization-
level goals. You work independently, seeking direction when needed. In this role, you will :
Follow Amazon product introduction best practices and work backwards
Be the Voice of the Customer and articulate their needs.
Participate in in-person customer research and user studies and in quarterly AEW sessions.
Identify and review ideas and use cases and clarify how they differ from existing solutions
Work with engineering teams on prototyping and testing to ensure we deliver the right solution.
Work with collaborative team members to assimilate where features need to be compliant (e.g., legal, financial and other regulations, data privacy / security), localized (e.
g., language, regional requirements), and accessible (e.g., consider people with disabilities).
Ensure usability studies include diverse customer sets and perspectives. You drive constructive discussions that help customers, design, development, compliance, and sales teams reach consensus
You balance your business expertise and product domain knowledge with technical understanding.
You take the time to learn the products (e.g., functionality, architecture constraints, key dependencies, and maintenance characteristics) and reasons behind your product’s technology design (Q.
Why did we build X this way?)
Dive into details (e.g., probe assumptions that led to technology decisions as well as operability choices, etc.).
Recognize when a proposed feature design or technology choice is going to complicate or pose a risk to future deliverables.
Ask the right questions to make sure the right trade-offs are made (Q. Will this design enable us to achieve our goals?
How is this design extensible to future use cases?).
Partner with technical managers on feature-related project priorities, milestones, and delivery dates
Allow engineering teams to incorporate needed quality and operational excellence improvements for features into the product roadmap.
Own product feature communications and transform raw thoughts and convey technical details (verbally, in writing, and via diagram) to engineering teams and / or technical customers (e.
g., functional and non-functional technical requirements, feature CX design approach).
Ensure that the right information is delivered to the right audience at the right time.
Clearly articulate feature scope, timeline, owners, risks, and the steps being taken to mitigate those risk
Accelerate progress by driving crisp and timely decisions, clearing blockers (e.g., Path to green ), and by escalating appropriately.
Work with Project Management Office on launch process, including test and deployment to Beta / Prod Review product features to make sure acceptance criteria is met.
Work with support groups on post-launch support plans (e.g., triage, issue / ticket management, COEs), run retrospectives, and / or hold post-mortems.
Articulate customer pain points from a technical perspective and determine if the right Key Performance Indicators (KPIs) are in place and, if not, work to define them.
Bachelor’s degree in supply chain, program management, engineering, business or equivalent experience.
Five years of relevant work experience in supply chain, program management, planning manufacturing, financial or related field.
Experience with core IT infrastructure components and service concepts.
Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
Excellent leadership, organization, communication, interpersonal, and teamwork skills.
Strong critical thinking and analytical skills.
Excellent written, editorial and presentation skills.
Innovative, organized, thorough, and detail oriented.
Experience driving business decisions with focused and relevant analytical data.
Excellent meeting management and facilitation skills.
Ability to comprehend and explain technical concepts.
Ability to travel domestically and internationally up to 40%.
APICS, S&OP, or Six Sigma Certification with an understanding of Lean Manufacturing processes.
Previous experience with PLM / PDM systems.
Experience leading large complex business objectives with measurable results.
Product and portfolio management in IT Infrastructure within warehouse operations.