INTRASOFT International, a leading European IT solutions provider, is seeking inspired professionals for Luxembourg to cover the following opening, An Onsite Service Desk Specialist in our Team.
The Service Desk Agent provides support for basic incident resolution and service request fulfilment. Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer.
Responsibilities include initial incident / request assessment, troubleshooting, and resolution of incidents and service requests.
In addition, this particular role will provide desk-side support at the users location
Categorise and prioritise incidents;
Diagnose and resolve incidents;
Close incidents; Escalate incidents;
Incident ownership and communication throughout the lifecycle of the incident;
Handle in policy and out of policy service requests;
Intervene onsite at the (temporary) user location;
Execute IMACD tasks;
Initiate requests for authorisation of service requests;
Managing lifecycle (IMACD) events for workstations;
Performing moves of IT equipment - desktop computers, monitors, laptops, printer;
Hardware and Software Support. Technical and specific skills / Experience
Knowledge of end user HW / SW;
Experience in hardware repair.
Good when communicating and having presentations (interactions with users)
Able to work and communicate effectively in a multi-cultural environment
Able to work both independently and as a strong team player
Customer - oriented with strong attention to detail
Expressing a Pan-European mind-set
You will get
Competitive compensation package
Continuous learning (with the most modern methods), and fast career growth
Interesting and challenging work within large-scale projects
International dynamic, fast-paced working environment
Opportunity to work in a diverse environment with talented colleagues
Please submit your CV in English
All applications will be treated as strictly confidential.