IT Helpdesk Agent – English and Luxembourgish speaker
RANDSTAD
Luxembourg
il y a 4h
source : Moovijob

IT Helpdesk Agent English and Luxembourgish speaker (W / M)

In short

Provide technical support services related to hardware, software and network. Participation in local and global IT projects when needed.

Responsibilities and Duties

  • First line of support regarding IT issues.
  • On site : set up, maintenance, resolution of hardware issues, mobile devices rollout.
  • Software update.
  • Manages Active Directory.
  • Manages data backups.
  • Manages the Central Phone systems.
  • Updates current IT documentation (procedures, diagrams ...) and creates new ones.
  • Works on local projects.
  • Being part of global initiatives and projects.
  • Your profile

  • Fluent in English and Luxembourgish, French and German are a plus.
  • You have a degree in IT.
  • A first experience (job or traineeship) is a plus, but not mandatory.
  • Good knowledge of commonly used hardware and software.
  • Understanding of helpdesk best practices and methodology.
  • Strong communication, facilitation and presentation skills.
  • Hands-on mentality and able to manage the workload according to business priorities.
  • Able to keep strict confidentiality in performing your duties.
  • Team player, proactive, eager to learn and build and ready to go the extra mile.
  • Willing to work shifts when needed.
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