Private Capital - Client Services Manager - Native English Speaker (h/f)
BGL BNP Paribas
Luxembourg
il y a 3h

Private Capital - Client Services Manager - Native English Speaker (h / f)(

Numéro de l'emploi :

LUX021469)

BNP Paribas Securities Services - Luxembourg Branch ranks amongst the top providers of Fund Services in Luxembourg.

The BNP Paribas Group is one of the largest financial institutions in the Grand-Duchy of Luxembourg and the Securities Services team provides a wide range of asset-servicing solutions to institutional investors including global custody, transfer agency, fund accounting and performance measurement, together with global securities lending and dedicated cash management services.

BNP Paribas Securities Services - Luxembourg Branch has an immediate opening for an experienced professional according to the following profile

Private Capital Client Services Manager (M / F)

Native English Speaker

Your mission :

The Private Capital Client Service Manager s (CSM) prime responsibility is to

Actively manage and develop the relationship of an assigned Private Capital client base

Maintain existing revenue and improve direct contribution

Manage the organic development of the account, e.g. new fund launches and service expansion with Client Vision (CRM tool) update in terms of revenues

Full ownership of KYC / AML documentation for all clients under management

Negotiate the agreements with the support of the legal team

Participate to the Board meetings of the funds

Follow the credit lines requests

Define and update Client relationship governance with Client Lines heads or local liaisons and the Global Relationship Managers

Plan and organize regular Client meetings and visits with detailed agendas and call memos in Client Vision

Actively identify cross selling opportunities and contribute to the Sales effort by identifying new business opportunities in or outside the Client base

Be the key contact for the Clients assigned in what concerns the overall relationship with BP2S (communication in and out)

Be in charge of proactive operational service delivery in accordance with SLA through KPI’s centralization and Service Review preparation

Actively manage the operational service quality through animation of client account managers, monitoring of issue / action log and resolution of service issues

Manage governance of client meetings related to service delivery in the context of the agreed SLA, including responsiveness on actions / follow-ups

Be responsible for client communication and client reporting related to transversal service delivery in the context of the agreed SLA, ensuring consistency pro-activity across the business

Monitor the client’s perception of service - provide feedback internally and influence positively with the client at all times

Ensure that all complaints, disputes and errors raised by the client or escalated by the Client Account Managers are resolved satisfactorily.

This includes liaising with the Operational Risk Analyst (ORA) to determine whether complaint should be logged as such in the ORA database

Yourprofile : Education :

Education :

University degree orequivalent in accounting, banking, business administration

ProfessionalExperience :

Minimum of 10 years’experience in the Fund Industry with a focus on the Private Capital

Successful experiencein client relationship management

BehaviouralSkills :

Communication skills - oral& written

Decision Making

Personal Impact / abilityto influence

Attention to detail / rigor

TransversalSkills :

Ability to understand,explain and support change

Ability to anticipatebusiness / strategic evolution

Ability to develop others& improve their skills

Ability to develop andleverage networks

LanguageSkills :

Native level of English

Any other language (French,German, Luxembourgish, Spanish, ) would be an advantage

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