Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy.
It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is present in the financial hotspots that are Luxembourg, Switzerland, and China.
As a major player in Luxembourg’s finance industry and as a signatory of the UN Principles of Responsible Banking, BIL is committed to handing over a responsible and sustainable bank to future generations.
You will be responsible for taking care of clients by providing an excellent administrative service. The function will also focus on the implementation of new IT tools (T24, Saleforce, DSM, etc.
and the preparation of client portfolios as part of this migration.
The position is based in Luxembourg.
What will you do?
Provide high-level administrative, operational and commercial assistance to the RMs in client management;
Day-to-day management and control of all the clients’ queries, in collaboration with RMs (account openings, placements and investments, client visits, transfers, etc.);
Proactive follow-up of accounts status;
Proactively identify client needs and share the information with RMs;
Ensure the practical application of all the procedures, KYC surveillance permanent documentation of client activity and of the overall interaction with the client and monitoring of important transactions;
Test new IT tools.
Must Have Requirements
You have :
Experience in handling with clients both on the phone and per emails, in putting the clients first and provide a personal service;
Typically at least 5 years’ experience in the banking environment, in an administrative role;
Good knowledge of relevant internal processes and compliance obligations.
You are :
Fluent in French and English, any other language is seen as an advantage;
Well-organized, flexible and disciplined, able to handle multiple tasks and client requests in a structured way;
Strongly client- and results-oriented and motivated to be part of a team;
Open and critical mind;