OpEx Project Manager (m/f)
CVing S.R.L.
il y a 18j

OpEx Project Manager (m / f) For the reinforcement of its Transformation Office department, ING Luxembourg is looking for an OpEx Project Manager certified Lean Six Sigma Green Belt / Black Belt (f / m).

Mission Within the Transformation Office Department, the Operational Excellence team has for mission to develop the performance culture and efficiency by leading projects in order to improve the operational processes.

Function description (Within ING Luxembourg & vs ING Group) In close collaboration with other members from OPEX team, you will be in charge to : -

Lead transversal OPEX projects across the bank with focus on improving the Productivity, Quality, Customer satisfaction, Employee satisfaction, Time to deliver services to clients .

  • Follow up on the OPEX implementation plans and the realisation of benefits - Give support on the portfolio bank programs from the process perspective (AS IS vs process vision)
  • AS IS process mapping , AS IS process measurements & performance
  • Voice of customer , benchmarking, critical-to-quality, risks and out of controls
  • TO BE process vision & target process performance
  • Process improvement plan / roadmap
  • Develop internally the Business Objects reporting allowing to retrieve the necessary information - Contribute to build up our bank process repository & flows in ARIS tool -
  • Actively implement the governance of the processes in ARIS tool - Run statistics to interpret the behaviour of processes and propose solutions -

  • Represent ING Luxembourg for the Global Process Experts Group- Participate on workshops organized by the Global Process Expert Group (calls and business trips to Amsterdam);
  • the mission can evolve in time - Represent ING Luxembourg in various local operational workshops and calls in particular answering to specific requests from bank departments Your profile -

    Minimum Bac + 4 / 5 in Organisation / Finance-Minimum Green Belt or certified in Lean Management (Black Belt an asset)-Knowledge of Bank and Finance industry-

    Experience of minimum 6 or 7 year in the area-Knowledge of MS Office tools, ARIS et statistical analysis tools Competencies -

    Excellent analysis and organisational competencies-Able to work in team-Excellent communication, coordination and judgement skills Languages Fluent in French and English Your work environment : ING is a global financial institution active in banking, insurance and asset management.

    More than 50.000 people work for ING in over 40 countries in virtually every area of the financial services industry. The Private Banking department of ING Luxembourg takes part in the building of the financial proprietary of wealthy private clients all along their life’s steps.

    To achieve this, they adopt a global approach including asset planning and financial expertise. Private Banking clients require a made-

    to-measure service as well as a range of standard products.

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