You will be in charge of managing a team of customer service specialists and improving internal processes.
Our client is a well-known company, providing innovating products.
In order to create and structure their Customer Service Team, we are hiring a Team Leader.
Build a strong team spirit and drive Customer Service Team,
Define and report KPI's of the team to the COO,
Follow-up operations of the service : pricing and client master data maintenance, training of the team, ...
Standardize customer service processes across the organization,
Participate and lead projects around customer experience improvement, customer visibility, e-reputation, ...
You have a first experience in BtoB sales or at least 5 years in Customer Service Management,
You are analytical and think end-to-end, able to implement processes, and you are organized,
Fluent in French and English,
You are a solution and client oriented person. You are focused on Customer experience.
N / A