Senior L&D Business Partner
Luxembourg, LU
il y a 3j

We are looking for an innovative and experienced leadership development (LD) leader to implement our strategy and roadmap on developing Amazon’s Customer Service (CS) leaders in Europe.

  • This position is located preferably in Luxembourg or at one of our major CS sites such as Cork, Ireland; Edinburgh, Scotland;
  • or Berlin, Germany. It requires travel up to 30%.

    Critical Responsibilities and Skills :

  • Create and implement the LD strategy and annual roadmap for Customer Service in Europe.
  • Influence leaders and stakeholders at the senior level (including director level); demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
  • Design and implement LD programs; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
  • Assist in implementing the annual needs analysis to determine the LD skills needed in the region.
  • Create and implement effective change management processes.
  • Provide leadership development coaching to senior CS leaders.
  • Collect, report, and analyze meaningful LD metrics.
  • Deliver results with little supervision in a dynamic and often ambiguous environment.
  • Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
  • Demonstrate strong business acumen, including problem solving skills, critical thinking, and a willingness to be vocally self-critical.
  • 7+ years of work experience in the areas of management and leadership development, organization development, group facilitation, training and training design;
  • or equivalent business experience.

  • Experience in influencing senior leaders / stakeholders.
  • Strong instructional design skills, including evaluation methodologies; experience with global design.
  • Program management skills, including managing details, and keeping multiple tasks / projects on track.
  • Strong verbal, written, and interpersonal communication abilities.
  • Strong analytical skills and experience using and presenting data to make decisions.
  • BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
  • Master’s Degree in a related discipline.
  • Executive coaching experience.
  • International assignment; experience working in a different country.
  • Cross functional experience in an area outside of training and development.
  • Familiarity with business, financial and process improvement tools, concepts and methodologies.
  • Experience working in a customer center environment.
  • Amazon is an Equal Opportunity Employer

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