We are looking for an innovative and experienced leadership development (LD) leader to implement our strategy and roadmap on developing Amazon’s Customer Service (CS) leaders in Europe.
This position is located preferably in Luxembourg or at one of our major CS sites such as Cork, Ireland; Edinburgh, Scotland;
or Berlin, Germany. It requires travel up to 30%.
Critical Responsibilities and Skills :
Create and implement the LD strategy and annual roadmap for Customer Service in Europe.
Influence leaders and stakeholders at the senior level (including director level); demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
Design and implement LD programs; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
Assist in implementing the annual needs analysis to determine the LD skills needed in the region.
Create and implement effective change management processes.
Provide leadership development coaching to senior CS leaders.
Collect, report, and analyze meaningful LD metrics.
Deliver results with little supervision in a dynamic and often ambiguous environment.
Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
Demonstrate strong business acumen, including problem solving skills, critical thinking, and a willingness to be vocally self-critical.
7+ years of work experience in the areas of management and leadership development, organization development, group facilitation, training and training design;
or equivalent business experience.
Experience in influencing senior leaders / stakeholders.
Strong instructional design skills, including evaluation methodologies; experience with global design.
Program management skills, including managing details, and keeping multiple tasks / projects on track.
Strong verbal, written, and interpersonal communication abilities.
Strong analytical skills and experience using and presenting data to make decisions.
BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.
Master’s Degree in a related discipline.
Executive coaching experience.
International assignment; experience working in a different country.
Cross functional experience in an area outside of training and development.
Familiarity with business, financial and process improvement tools, concepts and methodologies.
Experience working in a customer center environment.
Amazon is an Equal Opportunity Employer