CRM Functional Consultant M / F
Since its creation in 1989, Prodware has been using technological evolution to help companies, growing SMEs, ETIs and subsidiaries of major accounts, to enter the future by creating the business models of tomorrow.
Our 360 approach, ranging from consulting to managed services and the integration of sector-specific solutions, meets even the most ambitious projects.
Thanks to our unique positioning, our international coverage and our wide range of expertise and innovations, we have been able to attract and forge strategic alliances with Microsoft (Dynamics Nav, AX, CEM.
Sage and Autodesk and on the infrastructure offers of IBM, HP and DELL accompanying these deployments.
Our Group has more than 1,450 employees in 13 countries.
As part of the growth of our activities, we are recruiting CRM Functional Consultants.
Your role : Implement and deploy Microsoft Dynamics 365 CRM and related Cloud solutions.
Your missions :
You analyze customer needs and front office processes (sales, marketing and customer service).
You analyze gaps between customer requirements and functionality in Microsoft Dynamics CRM.
You set up and implement solutions based on Microsoft Dynamics technologies.
You configure the application to meet customer requirements using the Microsoft Dynamics CRM customization tool.
You create technical specifications, design and integrate business processes and data flows between applications.
You transfer the skills needed to use the solution.
You train users in the use and administration of Microsoft Dynamics CRM (functional and technical training).
You provide technical support to your customers.
Your qualities and skills :
First, you are customer centric. Serving your customer is a passion for you.
You are self-sufficient, with an entrepreneurial spirit.
You are a good listener and you are able to make proposals to customers and teams.
Your sense of analysis and synthesis allows you to provide quality work while giving priority to meeting deadlines.
You have excellent interpersonal skills, enjoy working in a team, but you are also effective in carrying out projects independently.
You have the necessary application knowledge in the field of CRM.
You can communicate, both in writing and orally.
You are fluent in English.
Any extra trumps?
Mastering a CRM tool is a plus (Dynamics 365, Salesforce...).
Fluency in English is mandatory.
Diploma and experience :
Bachelor's or Master's Degree in Computer Science / Business School and / or proof of at least 3 years experience in the field of Business Application Solutions (ERP / CRM).
Workplace : Prodware site (Windhof Grand-Duché de Luxembourg) or at the customer's premises.