What is the opportunity?
As a Director / Associate Director, Service Assurance, you will be a single, senior operational point of contact for our partner clients mainly at C-Suite level.
You will be responsible for the overall unconditional client service and ensuring RBC I&TS activities across all geographies and manufacturing locations are delivered to clients’ needs.
The role will have a focus on clients originated from the Real Estate and Private Capital asset class and will require a thorough understanding and of these asset classes..
What will you do?
Provides leadership by bringing individuals together and developing a high performance culture servicing our clients.
to assess future requirements, interoperability opportunity, challenges and use this analysis to enhance the client partnership, service offering and performance.
Lead, direct, inform, influence and mobilize various internal resources, functions and technology to design and deliver against our client business requirements in line with I&TS operating model strategy
What do you need to succeed?
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.
We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.
We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S.
and 37 other countries.
For more information, please visit rbc.com.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC.
Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC.
Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com / careers.
Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-protected factors.
Disability-related accommodations during the application process are available upon request.
City : Esch-sur-Alzette
Address : 14 porte de France
Work Hours / Week : 40
Work Environment : Regional Office
Employment Type : Permanent
Career Level : Senior Manager / Director
Pay Type : Salaried
Required Travel (%) : 26-50
Exempt / Non-Exempt : N / A
People Manager : Yes
Application Deadline : 02 / 28 / 2019
Posting Notes :
Flexible Working Options Considered