We are looking for a Customer Service Employee to join our growing team in Luxembourg! Your Role The Customer Service Employee is responsible for the correct accomplishment of customer relevant tasks to the maximum customer satisfaction.

Your Responsibilities Handling of customer requestsTreat negative reporting in case of deviations on requested deliveries (delays, difficulties, damages)Complaint handlingOrganization of specific transports (express, etc.

in accordance with KN departmentsFreight settlement activities (handling of carrier and customer invoices)Being interface between customer and carrierPermanent cooperation and communication with KN departments, customers, warehouse staff and other involved personsRepartition of orders to the responsible forwarding poolsTrack and TracingPreparation of KPI statisticsCreation and maintenance of different statisticsLoad planningFollow up of shipments up to delivery (when necessary taking into account special processes for specific customers)Elaboration of cooperation between Parcel Distribution team and Customer ServiceReview of shipping setups together with Parcel Distribution Team Lead based on customer requirementsProposal of IT development based on day-

to-day experience (carrier integration, automation of reports, ect) Your Skills and Experiences Experiences in logistics or relevant industriesStrong affinity with required customer standardsGood experience in the Customer Service businessKnowledge about transport / logistics processesLanguage skills : German and English, basic knowledge in French is an assetFamiliar with IT systems (MS Office etc.

Soft skills : ability to work in a team, flexibility, stress-resistance , take responsibilityAbility to fullfil critical tasks on time, keep schedules and deadlines Good Reasons to Join We offer a challenging opportunity within an international environment as well as an attractive and performance-

related salary. Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is the only Grand Duchy left in the world.

The country is known by its diversity, amazing nature and beautiful castles. Internationality is for sure one of the most interesting facts about Luxembourg if you work here, you will come into contact with many different cultures, which is always beneficial for your international career development.

47% of the population are foreigners and come from 175 countries. Kuehne + Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities.

Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (appr. 15min by car from Luxembourg / Luxembourg City Center).

You can easily reach our offices by car via the highways from Germany (direction Trier / Saarbrücken), France or Belgium as well as by bus or by train from Luxembourg City and Trier.

Note : Condition for the conclusion of an employment agreement in the above-mentioned role is the provision of an up-to-

date (not older than 3 months) certificate of good conduct as per legislation of 23 July 2016.