Snr Program Manager HR Projects
Our overall mission is simple : we want Amazon to be the place where our customers can find, discover and buy anything online.
Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.
Business area : EU Customer Fulfillment HR Project Management
At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a Snr Program manager to join our EU HR Program Management Office. In this role you will take ownership of a strategic area of focus and you will lead and deliver key HR initiatives that are to change the way we operate our business.
The projects that you will be driving vary in scope and context, including HR Optimization and Capabilities, Systems Implementation, Process Improvement as well as the conception and implementation of innovative HR Programs.
This role offers high visibility to our HR and Operations Leadership Teams.
This role is both, a strategic and hands-on. The Snr Program Manager owns and drives the entire project cycle from initial conception, initiation through to design, test and roll-
out of the specific initiatives in a complex and fluid environment. To achieve this, the Project Manager will work closely with key subject matter experts and decision-
makers across the business. This role requires the incumbent to leverage strong stakeholder management skills, being able to influence on different organizational levels, elicit and work with knowledge from across the organization and to define and gain buy in for clear plans of actions in an ambiguous environment.
The key responsibilities of this role will include, but not limited to :
Responsible for the planning and effective execution of the full project cycle, leading international project teams and partnering with stakeholders and subject matter experts.
Project focus areas include workforce flexibility initiatives as well as initiatives focused on HR Optimization, continuous improvement, organizational design and capability.
Responsible for the building-up and maintenance of project governance structures, driving effective decisions and report-
outs to wider stakeholder groups
Continually evaluate solutions for quality, business impact, and scalability. Conduct post-implementation evaluations to understand successes and improvement opportunities for the designed solution.
Build and maintain successful partnerships with the EU HR team, HR stakeholders and key business sponsors across EU and WW Operations network, including regular reporting on project progress and status
Directing, supporting and coaching project(s) leads and team members.
Being an expert in HR industry best practices, constantly understanding the pulse on the new trends and initiatives.
Basic Qualifications and Competencies
To be considered for this role candidates need to clearly demonstrate the following basic qualifications :
Bachelor’s degree, ideally in Human Resources Management, a business related discipline or Social Sciences
Proven experience and expertise in HR within an intense fast paced customer driven environment
Substantial and proven hands-on experience in managing complex projects in an international and / or matrix environment with significant involvement in both, design and implementation
Experience in project management and facilitation of process improvement initiatives with a thematic focus on either of the following areas
o HR Optimization
o Continuous Process Improvement
o HR Technology / Systems implementation
o Workforce Flexibility / Workforce Planning / Rostering
Experience leading and influencing small and international project teams to deliver results
Application of relevant project management methodologies to organize high volume workload, to prioritize and to manage multiple priorities simultaneously
Working knowledge of LEAN / Six Sigma principles, rules, systems and tools with experience supporting improvement activity and workshops through consulting, coaching, training and facilitation as required in a highly customer centric environment
Working knowledge of key HR concepts and processes, trends in HR technology, architecture and operating models as well as the European and country specific legislative context into which HR is embedded
Excellent written and verbal communications skills in English
Advanced Excel and numerical skills, being able to work with large datasets, extract relevant metrics and to evaluate and analyze data succinctly
The following basic competencies are critical for this role :
Self-starter, strong drive, bias for action and result oriented with the ability and confidence to create structure in an ambiguous environment
Excellent interpersonal skills with the ability to communicate and influence at all levels in a matrix organization
Enthusiastic team player with a strong drive to create a positive work environment
Passion for innovative HR solutions and process improvement
Master’s degree in a related discipline
Program / project management experience in HR
Experience leading cross-functional projects and managing company-wide programs
Experience working across European countries, especially Germany, UK, France, Spain, Italy, Poland, Czech Republic, Slovakia and Luxembourg
Fluency in any other European language, especially German, French, Spanish, Italian, Polish, Czech or Slovak
Experience using standard change management methodology; ability to simplify complex topics and deliver training and communications to broad and international audiences.
Experience defining technical requirements and working with systems resources
Experience in leading data-driven decision making using both qualitative and quantitative data
Qualification in project management
Master Black Belt