Customer and Pre-Sales Engineer
SPIRE
Luxembourg
il y a 1 mois

As Customer and Sales Engineer, you will be the primary technical contact to customers on behalf of Spire's maritime products.

Successful candidates will have a good balance of experience with SaaS applications, APIs, and providing solutions to customers.

Responsibilities of your role :

  • Own the customer journey. Execute product demos. Onboard our customers. Support them by responding to their questions and replicating their issues.
  • Empower them to get answers quickly by maintaining and adding content to our knowledge base and developer portal.

  • Survey and analyze our global maritime data to help sales and product teams reach out to potential customers.
  • Identify and own critical product issues that impact customers and work with data services to resolve them.
  • Raise desired feature requests from customers for future development.
  • Qualifications / Experience :

  • 2+ years of experience in a customer-facing engineering, pre-sales or technical sales engineering
  • Working knowledge of REST APIs, TCP / IP and SaaS infrastructure
  • Working knowledge of Linux
  • Replicating and resolving customer issues
  • Quality assurance testing of APIs
  • Upholding best practices in customer messaging platforms (Intercom, ZenDesk, etc.)
  • Experience writing scripts in Bash, Python, etc.
  • Familiarity with SQL databases
  • Familiarity with Big Data analytics platforms (Redshift, BigQuery, etc.)
  • Writing knowledge base articles
  • Knowledge of maritime domain processes is a plus
  • Experience working with customers in the maritime domain is a plus
  • Bachelor's degree or higher strongly preferred
  • Strong candidates will also possess skills in one or more of the following areas :

  • Experience with software automation that interacts with Google Cloud Platform and / or Amazon Web Services
  • Working knowledge of the R programming language or similar statistical programming language
  • Experience defining and publishing product metrics for company dashboards
  • Visualizing data via common data visualization / business intelligence tools (Tableau, Qlikview, etc.)
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