E-commerce & I.C.T. Consultant (M / F) Job based in Luxembourg French-English (German, Luxembourgish) Purpose : In tight cooperation with the Luxembourg Sales force, to ensure the perfect achievement of all activities and targets related to Electronic Shipping Solutions (E.
S.S.) and Integrations (E.S.I.), according to the global / regional and local guidelines. Accountabilities : To guarantee Customer’s best experience in terms of ease of use and reliability of these shipping solutions / integrations To optimize, promote and boost Customers’ shipping via DHL through all the digital available tools To provide Customers with all the relevant technical assistance when using the DHL shipping solutions / integrations, whatever the contact means (telephone, email, web), and by visiting them on site when required To identify and analyze all Customers’ needs and propose them with the most appropriate, customized solution when opportune To provide Customers with all the required equipment and achieve their on-site installation to ensure the use of the DHL’s shipping solutions / integrations within the best possible conditions To complete all the required trainings related to Electronic Shipping Solutions / Integrations, including any accompanying / consultancy, for both Customers and internal users (Sales, Customer Service ) As a business consultant, to provide any other technical support to internal users in terms of process digitalization.
To promote DHL EXPRESS as a Provider of Choice by developing sound and sustainable commercial relationships with all the business partners, always complying with the applicable Business Ethics and Compliance rules.
excellence and result driven Excellent communication and facilitation skills Ability to work efficiently with tight deadlines and under pressure Fluent in French and English (German and / or Luxembourgish advantage) At least 2 years working experience in a similar position Bachelor’s degree in Information Technology and / or any other equivalent experience Should you feel highly motivated to join our challenging and world class organization, please contact us by e-mail by clicking on Apply button.