The Customer Service Officer will have the opportunity to support the growth of our business in a fast-changing
environment. As part of the Customer Relations department, you will play an important role in how Advanzia interacts with
our customers. This opportunity is a full-time CDI contract.
ABOUT THE JOB l What will you do?
As a Customer Service Officer, you will be responsible for the following activities :
Execute all back-office operations linked to credit card operations
Support with day-to-day processes
Deal with e-mails / mails / calls from customers
Provide support to customers (mainly partner banks)
Contribute to maintaining the level of quality of the customer service team
Conduct KYC and AML verifications and accept / reject applicant data accordingly as part of the account opening process
Ensure that customer data are kept up to date
Handle customer credit card and account statuses (creation, cancellation, replacement, changes, etc.)
Report inaccuracies to the team lead
Contribute to enhancements of daily routines, processes, systems and applications
Establish a collaborative working relationship with our partner banks
Handle administrative tasks such as filing
ABOUT YOU l What’s your background?
University degree in Banking, Business Administration, or an equivalent degree
First professional experience a similar position involving customer service
Proficiency in Microsoft Office and banking applications
Experience in working in an international and multicultural environment
Knowledge of financial products, ideally in credit cards would be an asset
WHAT WE EXPECT l What are your skills?
Strong written and verbal communication skills
Good interpersonal and listening skills combined with a solution and result oriented mindset
Strong customer service approach and dynamic personality
A precise, structured, and accurate working style with an eye for detail
Ability to react quickly, set priorities and meet deadlines
Ability to work autonomously, take initiative with minimal supervision and be a reliable team player
Very good knowledge of English and French, both written and spoken, is a requirement
Other language skills such as Italian, German, or Spanish will be considered as an advantage
WHAT WE OFFER l What advantages will you have?
Attractive benefits as part of the banking collective agreement
Wide range of additional benefits, Sympass, luncheon vouchers, transportation allowance, etc.
Dynamic and international work environment
Participation in various Corporate Social Responsibility (CSR) projects as part of the bank’s Advanzia Plus initiative
Where you will be working
Located in bright and modern offices in Munsbach at 15 minutes from Luxembourg City, Advanzia currently employs more than 200 staff from all over the world.
We offer a pleasant and collaborative working atmosphere in a truly multicultural environment.
Looking for a new professional challenge in a fast-growing company?
Apply today and send your CV and motivational letter in English to out our career page on to find out more about our job opportunities.