Business Operations Leader WE CX & EECIS
Career level: M3
Organization name: EMEA Business Operations
Reporting to : Phoebe Foy-Phillips- EMEA Applications Business Operations Director
Role Summary: This role supports the Vice President, Applications for CX WE and Applications EECIS on all operational topics.
General role description
The Business Operations Leader is the interface for a specific business unit for all Operations functions. He/she pro-actively monitors the day-to-day operations of the business unit and anticipates where issues can occur in relation to and support of supporting departments (not restricted to Operations only). He/She drives strategic initiatives in a proactive way that bring value to the business unit, liaising with various different stakeholders.
This role can be located in any Western Europe country.
-Trusted advisor and strategic business partner to the VP
oDevelops and Leads strategic initiatives to grow the business
oImproves business process efficiency across both Operations and Sales through benchmarking best practices
oTakes leadership of Forecasting Management, Territory Management and Leads and defines the Quarterly Business Reviews
oSupports local needs of Sales and Sales Management
-Business partner who adds strategic value to the respective Business Unit and Management Team
oStrong Leader who motivates a highly performant team and enables career growth
oAdvises business on risks and improvement areas
oStandardizes and Aligns Activities and Processes around Forecasting, Driving KPI‘s, Result Analysis and Reporting, Ongoing Quarter Close issue tracking and resolution.
oUses Best Practices to monitor, analyse, present and improve KPI‘s based on common data sources.
oAdvises Business on Policies and Processes to ensure HQ Policy compliance
oEstablishes and Implements governance for the business unit to make sure that focus supports the business objectives and are planned in an effective and efficient way.
oDrives & Supports strategic business initiatives from an operational and organisational perspective.
oAssesses business organisation and processes from an operational and organisational perspective and recommendations for improvements
-Provides the respective business unit with business analysis and management information/ recommendations
oRepresents the Business Unit in discussions related to management information created by the business analyst team.
oUses common data sources (Sales Intelligence dashboards, Forecasting and Finance information) to highlight risks and areas for improvement and agree with the business on actions to mitigate or drive improvement
-Supports the Business with ad hoc requests related to day-to-day operational issues or long term strategic initiatives
-Drives specific competitive initiatives involving market analysis and deal reviews.
-Leads budget planning and Go to Market modelling
Beyond the core responsibilities listed above the successful candidate will be expected to take on occasional additional roles and responsibilities at EMEA Apps level.
-8+ years work experience in a consulting/ strategic leadership role
-Knowledge of Oracle and Applications preferable
-Outstanding organizational and problem solving skills.
-Ability to focus and set priorities.
-Proven leadership skills
-Ability to work in a rapidly changing international environment.
-Service orientated and a team player
-Ability to work under time constraints and deadlines.
-Excellent communication skills in English both spoken and written.
-Excellent Presentation skills
-Experience with systems used by Oracle in the back office like: Sales Cloud, SI, etc., is an advantage.
-Experience with the collaboration & social tools used by Oracle is an advantage.
Preferred skills and experience
-Expertise in change management in a complex process environment through influence and collaboration rather than direct control
-Flexible, positive attitude and strong interpersonal skills
-Ability to work successfully across global and virtual teams
-Excellent verbal, written & presentation skills
-Resourceful, organized, & detail oriented
-Competent with spreadsheet analysis and familiar with budget planning
-Significant facilitation skills
-Undergraduate degree in relevant field and advance degree/certification preferred
Detailed Description and Job Requirements
Provides programs to improve operational efficiency, consistency. Provides business practices and processes. Drives policies and procedures that monitor and support the organization*s operational and financial business objectives. Provides analysis and advice to management in the areas of operations, resource management, finance, revenue accounting, pricing, and/or contracts. May also be responsible for administration, knowledge management, and/or communications.
Develops and monitor P&L forecasts. Develops and monitor metrics to measure other key performance indicators and group performance. Performs competitive analysis. Creates pricing strategy and cost accounting (business modeling) for projects. Reviews contracts for terms, pricing and approvals. Work with account team to close deals. Interfaces with client to resolve contract/delivery disputes. May be responsible for directing resource management staff, ensuring maximum utilization. May be involved with compensation and bonus process. Manage at least two direct reports.
Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired.
As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).