In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We employ over 40,000 people to be where our clients are based, across 5 regions.
We believe in our people. They’re not only diverse and inspiring, but also experts at what they do. In a constantly changing world, we work together with our people, clients, and communities to enable them to fulfill their potential to do great things.
Together we do great things. Working at NTT MAIN DUTIES / KEY ACCOUNTABILITIES Become an active member of an Operation team, focused on Unified Communications services for one of our major clients Ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems Investigate assigned third-line support calls, identify the root cause of incidents and problems, and ensure the efficient and comprehensive resolution of incidents, events, problems, and requests Report and escalate issues to 3rd party vendors if necessary Perform necessary checks, apply monitoring tools, and respond to alerts.
Provide continuous feedback to clients and affected parties and update all systems and / or portals Proactively identify opportunities for work optimisation including opportunities for automation of work Proactively offer improvements of operations to better meet the SLA standards Produce breach and other reports to identify failures and short comings Propose and contribute to improvements as a trusted advisor for our clients, but also in our internal initiatives Interact and co-operate with vendors Education : Diploma in IT (minimum Bachelor) Skills : Problem analysis and solution formulation skills Good planning and time management ability Self-Learning and autonomy Excellent attention to detail Ability to cope under pressure Proactive management Ability to adapt to change and to think innovatively Good verbal and written communication ability Team player - Share your knowledge with the team Experience : At least 5 years’ experience in Unified Communications environments IT Service Management (ITIL Foundation certified) Proven field experience in : Alcatel-Lucent Communications suite Cisco UC, especially Video (Expressway / CMS) Skype for Business Experience in any following area will be considered as an advantage : Microsoft Office365, Teams Voice recording (NICE) IPTrade API and Scripting languages Certifications such as ACFE / ACSE, CCNP Collab, MCSA / MCSE are also an advantage Fluent in English.
French or German is a strong asset What will make you a good fit for the role?