Service Desk Engineer
IQ EQ (Luxembourg) S.A.
412F route d'Esch, Luxembourg City
il y a 1j
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Company Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery.

  • We support fund managers, global companies, family offices and private clients operating worldwide. Job Description Locally and across other jurisdictions within your remit, you will be the first point of contact for our Central Service Desk;
  • initially resolving the immediate issue but using it as an opportunity to share your knowledge to develop and up-skill your colleagues.

    We’ve grown fast and this brings challenges and opportunities; you will need to draw on your existing knowledge and experience to trouble shoot, take ownership to support the local IT office infrastructure, perform root cause analysis to increase system capacity and identify trends, patterns and opportunities to improve the service we deliver.

    Enjoying variety is key as you’ll be responsible for assisting with local projects, network, platform and security monitoring and create, or assist in the creation of articles for the Knowledge Base and work with the local procurement team to help with the purchase of hardware and software.

    You’ll need to be action orientated and resourceful to assist with the installation, configuration, patching and ongoing usability of desktop computers, peripheral equipment, and software (incl.

    Tracking of hardware inventory). Work with vendor support contacts to resolve technical problems with desktop computing equipment and software and provide on-

    call support when required. Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

    Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together.

    Qualifications Degree in IT related discipline ITIL v3 Foundation Possess a strong technical background on end-user / desktop support and audio visual set-

    up and support. Must possess a can-do attitude and be willing to roll up their sleeves and get the job done Demonstrable experience in performing support in a global environment, root cause analysis and working in an SLA driven environment Demonstrable experience of the ITIL best practice support processes, troubleshooting issues with laptop, desktop and printer hardware and troubleshooting networking and telephony platforms Demonstrable experience of supporting an Office 365 environment Demonstrable knowledge of administering Active Directory, Exchange, File & Folder permissions, GPO, SharePoint administration, Skype Installing, operating and supporting customers on Microsoft Windows platforms.

    Microsoft Certification Fluent in English and French Additional information At IQ-EQ we want you to reach your full potential.

    We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development.

    We also offer opportunities across our service lines and our international network of offices.

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