Senior Passenger Control Officer (Ground Control)
Luxembourg, Luxembourg
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source : Moovijob

For our department Centre des Opérations within LuxairAirlines , we are looking for a (an) :

Senior Passenger Control Officer (Ground Control)

Main duties :

  • Anticipate and coordinate passenger control solutions
  • Be responsible for the real time monitoring of the ground operation, of the overall ground activity in Luxembourg and Outstation
  • In case of disruption, proactively develop and apply strategies to minimize passenger impact in coordination with SFOO
  • Organize information, hotel accommodation and transport to passengers in coordination with Ground Handler and / or LuxairTours Tour Guides
  • Be responsible for the negotiation of Ground Handler the same day of flight disruption
  • Be the key contact for all departments and partner (ie : handling) involved in the operation for action relative to passengers within OCC's responsibility period
  • Report delays and incidents to improve follow-up of complaints
  • Participation in the ERAP TEC Team based on the procedure.
  • Required profile :

    Minimum required criteria :

  • Be holder of a BAC or equivalent and proven experience in the area of activity
  • Have a proven experience in the field of flight operations or ground operations
  • Be able to demonstrate good knowledge in passenger care
  • Be prepared to work in a team and irregular shifts
  • Have strong organizational skills and a clear sense of priorities
  • Have excellent analytical and listening skills
  • Be rigorous, precise and stress-resistant
  • Accept Duty Travel
  • Be familiar with standard office applications
  • Show excellent communication skills in English as well as skills in Luxembourgish, French or German (spoken and written).
  • Desired or to be acquired criteria :

  • Attend and pass successfully mandatory recurrent training according to the area of activity
  • Show the ability to communicate at all levels, both inside and outside the company
  • Demonstrate user skills in Tools used in the Operation & Passenger Care Center
  • Be familiar with all aviation regulations and standards
  • Show Leadership skills.
  • The ideal candidate :

  • Knowledge of Luxemburgish or any other language is considered as asset
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