making sure customer satisfaction targets are met. Responsibilities include initial incident / request assessment, troubleshooting, and resolution of incidents and service requests.
The Mobile phone support agent also needs to be the interface with external vendors & partners involved in the delivery of mobile phone services and products.
Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer.
Your main duties will be :
If you have :
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited.
At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.
The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values :
Be the link of a great team that forms a unique network across departments, countries and business units and operates with trust, open communication, transparency and respect.
We make it happen with our expertise, accountability and solution-driven attitude. We always strive for improvement, always with an eye on the big picture.
We learn & evolve by embracing a culture of building on our experiences, sharing our knowledge and developing our skills.
We are always open to new ideas and invite all our colleagues to contribute with theirs.
We fuel creativity in every aspect of our everyday life at Netcompany - Intrasoft; in the solutions and products we design and the initiatives we undertake.
We share customer success by understanding their unique needs, corresponding to their vision, and exceeding their expectations.
All applications will be treated as strictly confidential