Customer Onboarding Manager
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The Customer Success team is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers.

The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the powerful analytics available to them in Talkwalker in order to achieve and optimize their business goals.

As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension our customer’s team and ensure that every customer recognizes the ROI of the platform.

The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell.

This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.

As Talkwalker continues to expand its footprint, our Customer Success team is growing exponentially, not just in size but in the expansion of the role within our organization.

We are looking for talented professionals to join us during this exciting time at Talkwalker, specifically those with a passion for data, client advocacy, and with an eye for opportunity.

Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages.

The company is extremely international with their headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.

As part of the Customer Success team, the mission of the Customer Onboarding Team is to ensure that every customer is able to utilize our products independently and become an expert, leading to high client adoption.

  • The Customer Onboarding Team’s goal is to successfully onboard new clients as well as to provide ongoing training to existing clients.
  • A continuous training and learning journey is vital for our customers’ and our joint success. We are looking for talented professionals to join us during this exciting time at Talkwalker, specifically those with a passion for data, client advocacy, and with an eye for opportunity.
  • Empathy, educational and adaptation skills are at the heart of this role.

    Key Responsibilities :

  • Define a continuous learning path for our new clients
  • Deliver state of the art training sessions to clients from a wide variety of industries and in different languages
  • Being continuously up to date on product enhancements and new features and able to act as an expert on Talkwalker products.
  • Possess a high level of project management skills in order to communicate effectively with clients and train their team(s)
  • Liaise with the CSM and Sales teams to make sure the training needs of the client are understood and the success of the training is assured.
  • Kick start the relationship with our clients in order to surpass their expectations and establish a smooth handover to CSM for client management.
  • Qualifications :

  • You have 2+ years of experience in client facing roles such as training, account management, customer service.
  • You have experience in the media monitoring industry, in a communication / PR agency or a software company.
  • You are fluent in English and fluency in French, German, Italian or Spanish is a major plus!
  • You enjoy working in a dynamic and open communication environment
  • You have a university degree or equivalent experience
  • You are self-motivated, try things out on your own, thinking outside the box and simply get things done
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