Senior Practice Manager: CX & Intelligent Business
NTT Ltd.
Capellen, Luxembourg
il y a 5j

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?The Senior Practice Manager : Customer Experience and Collaboration (CX & Collab) operates within the Communications Business Unit (BU), providing support for country geographies.

The primary objective of this position is to drive and build a CX & Collab consistent and sustainable CX & Collab practice aligned to and in support of the CX & Collab BU strategy.

In so doing, this position will fulfil business development, practice development and product management functions that accelerates country and regional success.

This employee ensures that the practice and business is grown in line with the global solutions and services strategy. Working at NTT 1.

Ensure the development of regional and country strategic and tactical plans that align to overall practice strategic goals and ensure the implementation thereof.

2. Drive business development and manage practice success through developing and tracking key performance indicators for assessments and bespoke consulting and ensuring that the consulting and sales teams are equipped to achieve these.

3. Establish and develop the practice management leadership capability, providing the required governance and oversight to ensure the achievement of Dimension Data goals.

4. Provide advice to country teams on demand generation activities that aligns to market requirements and business needs.

5. Participate in the product / portfolio life cycle with global counterparts 6. Develop and implement regional go-to-market plans and ensure execution of these.

What will make you a good fit for the role?Standard career level descriptor for job level :

  • Manages activities of two or more units or departments
  • Exercises supervision in terms of costs, methods and staffing
  • May have managers below them
  • Sets operational objectives and plans and delegates work to subordinates
  • Senior management reviews objectives to determine success of operation
  • Involved in developing and executing policies that affect immediate operational area
  • Works on issues that need an in-depth knowledge of organisational objectives
  • Implements strategic policies when selecting methods, techniques and evaluation criteria for obtaining results
  • Sets and adheres to budgets, schedules, work plans and performance requirements
  • Mistakes will cause critical delays in schedules and may impact overall business activities
  • Interacts with senior management / executives pertaining to functional areas and / or customers
  • Influences others to gain their acceptance without negatively impacting the relationship
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