Senior Application Support Specialist
Luxembourg, LU
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When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


As a Senior Application Support Specialist with Hines, you will be responsible for providing high-level and efficient end-user support in the use of technology and applications within the Hines domain.

This individual will also resolve issues where possible and will coordinate the resolution of more complex problems with other groups in the Central IT department.

Other responsibilities include, but are not limited to :

  • Provide end-user support responding to calls as well as tickets entered into the IT Help Desk System
  • Assist users with use of desktop operating systems and application software
  • Develop and provide end-user training
  • Provide quotes to obtain approval for computer equipment purchases per documented Central Guidelines
  • Remote access support (VPN, VPN for RDP and RDS)
  • Desktop, laptop, and printer hardware support
  • New workstation configurations and setup
  • Qualifications

    Minimum Requirements include :

  • High school diploma from an accredited institution required; college diploma preferred
  • Five of more years of experience in helpdesk and end-user support required
  • Excellent troubleshooting, communication, and analytical skills
  • Must be able to fluently communicate in English and German or French (both verbal and written communication)
  • Proficient with Windows desktop / laptop operating systems
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