A real challenge in an international high-tech environment
EBRC is an undisputed leader in Luxembourg and in the Greater Region. Its integrated "Data Centre, Cloud and Managed Services" have made it a reference model in Europe with the aim of becoming a center of excellence and confidence in the management of sensitive information.
In the development of its Trusted Services Europe , EBRC is looking for a :
IT Analyst (M / F) - CDI
As a member of an international team, your mission will be to :
You will join the "Client Care Centre EBRC" in order to offer a secure and high quality service to our customers.
You will ensure the monitoring of the solutions offered to Customers and guarantee a prompt first-line response as an informed analyst.
The main tasks involve :
Supervising the Monitoring consoles of technical equipment;
Identifying and diagnosing incidents;
Managing Customer requests;
Coordinating their processing with 2nd and 3rd levels of support
Ensuring their monitoring through to closure with a view to ensuring Customer satisfaction;
Ensuring appropriate operational communication for Customers and contributing to operational reporting;
Implementing and monitoring daily management tasks;
Contributing to the improvement of monitoring and tools.
Your profile :
Second-year university level in the IT field;
Responsive and Customer-Service oriented;
Writing and communication skills in French and English;
Analytical spirit and structured approach;
Familiarity with ITIL standards;
First successful experience in a similar role.
Sound knowledge of computing (good all-rounder), any certification would be an asset (Windows, Linux, Networks, etc.).
Dynamic and creative you particularly enjoy teamwork and are driven by a sense of customer service.
Available and flexible you are prepared to work the hours that enable EBRC to ensure a continuous service (24 hours) EBRC offers you the opportunity to join a company with high growth potential.
This position is also open to disabled persons.
EBRC offers you the opportunity to join a company with strong growth potential.
You will enjoy a large autonomy to participate in the development of the ICT environment.
This role is open to applicants with disabilities.