IT Technical Support (F / M)
CLdN is a Luxembourg trademark, under which operate a number of companies with their main activities initially limited to the maritime sector including dry bulk carriers (deep sea) and industrial ferries (short sea), terminals as well as trailers and containers.
For several years, CLdN has been diversifying its activities in other areas such as energy, real estate and investments in key sectors in Luxembourg and abroad.
Due to continuous expansion, we are looking for a colleague to reinforce our IT Support Service 1st level.
You will be based in our Luxembourg entity and be in charge of the handling of all incoming IT Support calls of our users based in 20 remote sites in Western Europe.
You will be in charge of the following tasks :
Pick up and register incoming phone calls & e-mails for IT Support;
Perform remotely or on site troubleshooting like :
Verify proper set-up & working of end-user devices (PCs, printers, mobile terminals, scanners, phones, )
Help users with basic configuration & settings of most common used applications;
Reset passwords or Citrix sessions;
Verify network connection;
Transfer to other support lines, when incident will require more expertise;
Monitor the infrastructure and manage warnings and alerting;
Assist the operations team in various tasks (preparation or assistance on project);
Organise or arrange shipping of hardware to our remote sites;
Test new versions and features of hardware / software upon instructions;
Your profile :
Technically, we are looking for people with competences in the following areas :
Very good know how of end-user devices;
Excellent competences on :
MS Windows 8.1 and 10;
MS Office 2013 and 2016 (especially Outlook, Word & Excel);
Basic concepts :
You are fluent in English. Any additional language is an advantage;
You have outstanding communication skills;
Preferably you have built up job experiences during 3-5 years in an End-User support environment;
You are reliable, well organized, and stress resistant;
You work efficiently and are able to perform to a high level of quality and responsibility at all times;
You have basic ITIL knowledge.