Call Agent (m/f)
SIX Payment Services (Europe) S.A
3372 Leudelange - Luxembourg, LU
il y a 7j
source : jobs.lu

Company description : Worldline Euronext : WLN is the European leader in the payments and transactional services industry.

Worldline delivers new-generation services, enabling its customers to offer smooth and innovative solutions to the end consumer.

Key actor for B2B2C industries, with nearly 45 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.

Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support.

Worldline activities are organized around three axes : Merchant Services, Mobility & e-Transactional Services and Financial Services including equensWorldline.

Worldline employs more than 9,400 people worldwide, with estimated pro forma revenue of more than € 1.5 billion on a yearly basis.

Worldline is an Atos company.

worldline.com Job description : Within our Luxembourg organization of 230 employees, we are looking for a Call Agent (m / f) Your mission : You will be responsible for handling call & back office activities (private & business customers), resolution, follow-

up on customer issues, cardholders' services.

Your profile :

  • Languages : Fluent in Dutch, French, English and German.
  • Luxemburgish is considered as a strong advantage;
  • Helpdesk or call center experience is mandatory, financial experience considered as an asset;
  • Ability to use MS Office Pack, Internet, Outlook;
  • Excellent verbal and written communication skills, service minded, active listening and result oriented;
  • Attention to detail;
  • Self-discipline, flexibility and proactivity are your strengths and allow you to adapt to your audience and the diverse issues that you need to address;
  • Strong ability in problem-solving and complaints handling;
  • Ability to work under pressure and stress with customers;
  • Strong organizational and multi-tasking skills.
  • Your schedule : This role requires to work 5 days / 40 hours per week, shift based, during the call center opening hours (Monday to Friday / 7.

    00 AM - 9.00 PM; with a shift rotation on Saturdays from 8.00 AM until 6.00 PM).

    Only the applications corresponding to the profile we are looking for will be contacted.

    Education level : High School or equivalent Work experience : 1-2 years Start contract date : 02-05-19 Contract duration : Undefined

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