EU Prime Sr. Product Manager
Amazon
Luxembourg , LU
il y a 4j

DESCRIPTION

Amazon Prime is a fast growing membership program that delivers the best of Amazon and extraordinary value to the 100+ millions of members around the world - including fast free shipping, video, music, photo and other exclusive benefits.

Since its introduction in the US in 2005, Prime has become an important engine of global growth for Amazon with local programs in US UK, Germany, France, Italy, Spain, Japan, Canada, India, Australia, UAE, Brazil and Benelux.

We are looking for a strong Product Manager who can drive innovation, deliver outstanding CX and improve business operations.

As a Product Manager on the Prime Membership Optimization Journey Team (MOJO), you will invent and build simple, secure Prime experiences across the customer journey to secure the most seamless customer experience.

You will join a high-visibility Amazon-wide program and work closely with teams in Prime and with other Amazon leaders across PM, marketing, BIE and other functions.

Prime EU is seeking an experienced, analytical Product Manager who will be at the center of defining exciting initiatives in the Prime MOJO team, optimizing customer membership journey, improving payments experience and launching new products and features involving complex projects across Prime member acquisition and retention.

Immediate project work relates to developing innovative product and marketing capabilities to enhance payments experience especially those related to the new Payments Services Directive (PSD2) legislation across EU countries requiring Multifactor Authentication (MFA).

The role has significant senior and international exposure within Prime, International Retail, Payments, Technical and Biz Dev teams.

As an EU-based PM within the MOJO team, the successful candidate will lead innovative projects that are critical for the growth of the Prime program across EU and beyond.

This role serves as the regional EU PM for the development of new products, marketing capabilities and data analysis, to meet Prime’s future needs in Europe.

The PM owns the definition and implementation of key actions linked to PSD2 readiness, including launching new payment products and benefits across EU, as well as developing new marketing and customer management capabilities.

The role requires full ownership of the process, from ideation and prioritization of initiatives, PRFAQ and business requirements development, through deployment and go to market strategy and tracking results.

It requires deep customer understanding and working internationally and cross-functionally, collaborating with diverse teams both within Prime and beyond, including directly working with our global tech, BIE and finance teams.

Although initially the main focus will be linked to PSD2 / MFA, the role will incorporate broader payments innovation, membership journeys and new features to enhance the complete customer journey through Prime membership.

We are looking for a senior Product Manager who shares Amazon's passion for the customer and who excels at developing new ideas and solving problems on behalf of our customers.

The successful candidate must have experience managing complex products and projects and must have the ability to influence and successfully drive initiatives forward, rallying resources and aligning and coordinating a large number of different stakeholders cutting across geographies and functions.

The PM balance creativity and flexibility in product development and stakeholder management with a need to be detail-oriented and extremely organized, capable of handling multiple projects at once, able to take direction, deliver, be thick-skinned and professional, capable of dealing with ambiguity and rapidly-changing environment, and comfortable working with internal and external stakeholders at all levels.

Besides having first-class written and verbal communication skills, this product manager will be able to prioritize to meet deadlines, manage expectations and dependencies, and be able to make data driven recommendations and show results with data.

In addition, candidates must be successful both as individual contributors and in a team environment, and needs the ability to understand how metrics relate to business problems and to communicate priorities effectively with stakeholders and how to support local Prime team.

Responsibilities include, but are not limited to :

  • EU owner of products in MOJO roadmap : define & improve the overall Prime CX and product and marketing capabilities, innovating on behalf of our customers
  • Understanding the local payments landscape to become a trusted advisor in the space
  • Leading the analysis of impacts & mitigation actions per country together with Prime EU Finance, Prime country leaders and the MFA core team, identifying gaps and recommending solutions / actions.
  • Act as key EU-based POC, coordinating between local EU Prime teams and Prime & Retail Leadership, US-based Prime Product and Marketing experts, global Finance, BI and additional project related stakeholders.
  • Develop and track sections of the Roadmap for Product and Marketing improvements to mitigate impact of PSD2, improving Prime customer journey & CX (Identify and scope initiatives and experiments;
  • Modeling each initiative and use case; Prioritize key actions; Develop PRFAQs and BRDs; Set goals and metrics; Coordinate implementation and deployment plans across multiple countries;
  • and Analyze key data and contribute to ongoing improvements process.

  • Define success metrics and monitor them. Creating inputs for Finance and related teams and reports (OP, 3YF, MBRs, QBRs, etc.).
  • Develop ad-hoc business analysis and recommendations
  • Product & Project Management for related initiatives and innovations, liaising closely with Technical Project Managers in the US and global development and QA teams
  • Work closely with Prime Marketing to develop localized marketing strategy and communication plans
  • Push Prime and Prime-related initiatives with internal stakeholders such as Transportation, Prime Video, and Prime Music
  • BASIC QUALIFICATIONS

    Basic qualifications :

  • Bachelor’s degree in Engineering, Management or related field
  • 7+ years product management, business analyst or related experience shaping products in a complex industry, ideally banking / payments or ecommerce
  • Proven track record in product management, including ability to develop new product ideas, define business requirements in detail, and work closely with technical teams
  • Experience in managing complex projects and diverse, international teams
  • Proven analytical and marketing capabilities
  • Excellent verbal and written communication skills in English
  • Ability to conceptualize and execute projects, with strong delivery, attention to detail and bias for action, and ability to prioritize and meet deadlines
  • Tenacity to develop ideas independently and thrive in a fast-paced start-up environment
  • Comfortable working in cross-functional teams
  • Comfortable with ambiguity
  • PREFERRED QUALIFICATIONS

    Preferred Qualifications :

  • Mastering at least another European language
  • Strong Excel skills for analyzing large data sets or relevant modeling
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