IT Senior Service Desk
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source : Moovijob

Intrasoft has recently been awarded new IT User Support contracts by different European Institutions in Luxembourg : In order to complete its delivery teams, the department responsible for IT Infrastructure and Data Management Services within Intrasoft is looking for IT Support Specialists.

The selected personnel will work at the customer premises in Luxembourg. It mainly delivers services to the European Institutions in Luxembourg.

Role purpose This role corresponds to the Service Desk Agent profile described above. Service Desk Support profiles staff the Service Desk to handle incidents and service requests at the Service Desk.

  • Job responsabilities Log incidents; Categorise and prioritise incidents; Diagnose and resolve incidents; Close incidents;
  • Escalate incidents; Incident ownership and communication throughout the lifecycle of the incident; Handle in policy and out of policy service requests;
  • Intervene onsite at the user location or temporary location; Execute IMACD tasks; Raise requests for authorisation of service requests Required qualifications Good command of English and French languages Experience with MS Office Suite;
  • Experience with Microsoft OS (Windows 7 and 10); Knowledge of mobile devices and mobile phone services; Problem solving skills;
  • Knowledge of ticketing and CMDB tools; Understanding of networking and networking protocols; Flexible and stress resilient;
  • Ability to work in a co-operative way; Pan-European mind-set; Attention to detail; Experience in troubleshooting PCs / Laptops / Tablets, VPN, etc.

    Customer and Service focus; Spoken and written interpersonal, communication and presentation skills; The command of French and English languages (level B2) is required.

    Personal characteristics Good at team work Good communication and presentation skills (interactions with users) Social skills and ability to work in multi-

    cultural environments All applications will be treated as strictly confidential >

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