Grow your career at State Street
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In the role of Transfer Agency you will be responsible for :
Under the Supervision of the Officer, the Dealing Manager is responsible for the management and supervision of the staff assigned to the group with respect to all aspects including the efficiency, accuracy, timeliness and training of the assigned staff.
Responsible for staff development, operations management, internal and external relationships.
Responsible for delivering quality service and for maintaining excellent work and service level standards.
Assume responsibility for the efficient day to day running of the group acting as a source of technical expertise for members of the group and other groups within the department.
Function at all times as a team player and ensure other members of the team do so too.
Able to reallocate resources efficiently where needed the most and with the highest outcome for the organization.
Deliver quality service to the assigned clients and all actions must be considered as part of this overall goal Manage client relationships particularly from the perspective of the service issues and queries which are raised.
Demonstrate the ability to analyze a problem and obtain and evaluate information to reach sound conclusions. Know when to elevate a problem and keeps management informed
Suggest system enhancements and changes in existing workflows in order to increase the efficiency and improve the output of the Dealing group as well as other area within the company.
Develop strategies to increase the group’s efficiency; controls expenses; minimizes risk of loss.
Provide scheduled and ad-hoc reporting to Management.
Demonstrate technical expertise and assist in problem resolution.
Implement and adhere to the IFDS Luxembourg Oversight Model for all operational activities outsourced by IFDS Luxembourg to delegates
Provide support, oversight and follow up on outsourced services
Attend and contribute to operational, risk and audit meetings as required, and actively contribute to TA-wide initiatives and focus groups
Ensure adherence to existing procedures and controls. Keep procedural / system changes up to date and ensures incorporation into group procedures.
Play a supporting role to the Officer / AVP.
Participate in interviewing and hiring new staff.
Prepare and conduct performance appraisal
Schedule work coverage
Prepare and review management reports both internal and external
Work closely with the other departments within the IFDS.
To be successful in this role, your experience should include :
The Manager is typically vocationally qualified with at least 5 years of Transfer Agency or Financial Services experience. (5-7 years).
Has extensive operation management experience (minimum 2 years)
Ideally has a 4 years university degree in Business Administration or Finance, or equivalent
Procedural, technical and product knowledge of the Transfer Agency business.
Knowledge of legislation and regulations affecting the TA business, including anti-money laundering, UCITs IV and Regulatory Reporting requirements
Excellent administrative, organizational and business support skills.
Strong written and verbal communication skills, particularly formal report writing.
Excellent communication skills, fluent in English (written and oral) and one other European language. Other European languages are considered advantageous
Analytical mind-set, attention to detail
Enthusiastic with a positive can do attitude.
Self-starter, ability to work on own initiative