Halian is currently looking for several IT Analyst for different client in Luxembourg. Your mission : - As a member of an international team, your mission will join the "Client Care Centre" in order to offer a secure and high quality service to our client customers.
You will ensure the monitoring of the solutions offered to Customers and guarantee a prompt first-line response as an informed analyst.
The main tasks involve : - Supervising the Monitoring consoles of technical equipment;- Identifying and diagnosing incidents;
Managing Customer requests;- Coordinating their processing with 2nd and 3rd levels of support- Ensuring their monitoring through to closure with a view to ensuring Customer satisfaction;
Ensuring appropriate operational communication for Customers and contributing to operational reporting;- Implementing and monitoring daily management tasks;
Contributing to the improvement of monitoring and tools. Your profile : - Second-year university level in the IT field;
Responsive and Customer-Service oriented;- Writing and communication skills in French and English;- Analytical spirit and structured approach;
Familiarity with ITIL standards;- First successful experience in a similar role.- Sound knowledge of computing (good all-rounder), any certification would be an asset (Windows, Linux, Networks, etc.
Dynamic and creative you particularly enjoy teamwork and are driven by a sense of customer service.- Available and flexible you are prepared to work the hours that enable our client to ensure a continuous service (24 hours).