Customer Operations Specialist II
Syniverse
Contern, Luxembourg
il y a 5j

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.

Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies.

Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

An operational superstar who is customer centric and enjoys being part of operation solutions. You will revel in being part of a global team and having the opportunity to use new technologies such as Kubernetes, PostgreSQL, RabbitMQ and be an active part of the industry of Universal Commerce.

You provide yourself on being a champion of connectivity as this role interacts with Developers, Product, DEV / OPS and Implementation managers to ensure we are giving the best possible service to multiple stakeholders.

Some of What You'll Do

Some of What You’ll Do

Major Responsibility 1 :

Manage Universal commerce production service by proactively monitoring the service and react on alarms to ensure a stable and seamless performance which meets our service KPIs for our customers.

Major Responsibility 2 :

Work with Development to review and approve new features for Universal Commerce whilst driving automation and operational best practices on the application

Major Responsibility 3 :

Onboard and implement new customers to Universal Commerce with a high degree of professionalism and urgency ensuring customer satisfaction throughout the process.

Major Responsibility 4 :

Complete Customer tickets to a high standard ensuring absolute adherence to Quality measures and customer KPIs

Requirements

  • Native English speaker and outstanding communication skills
  • Team player and interpersonally strong
  • Familiar with console-based Application server environments with strong connection to database
  • Why You Should Join Us

    Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible / remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

    At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

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