Invesco is a leading global asset management firm with more than $937B* in assets under management. We provide our retail and institutional clients a diverse and comprehensive range of investment capabilities to help people get more out of life.
Invesco is publicly traded on the New York Stock Exchange (IVZ) and has about 7,000 employees in over 20 countries.
As of December 31, 2017)
Job Purpose (Job Summary) :
To support the delivery of superior EMEA TA (Transfer Agency) servicing through :
Oversee the quality and timeliness of TPAs to ensure that they are performing to the agreed SLAs and KPIs, and are offering excellent client service to our Distribution Partners and their clients
Complete the various TA operational activities under Invesco s remit ensuring they are completed within procedures, timelines and regulatory requirements
Oversee and support the activities completed by internal TA delegates
Key Responsibilities / Duties :
To act as point of contact between Invesco Luxembourg and TPAs / internal delegates for any technical or BAU issues, sign off authorisation and query resolution.
To ensure activities are clearly recorded and documented to a high standard
To complete the day to day operational activities under TA Oversight & Operations remit. Ensure all activities are completed to the required standard within agreed timescales, adhering to regulatory and procedural guidelines Ensure relevant procedures are in place and maintained
To monitor the overall performance against targets (SLAs and KPIs), standards and deadlines and ensure remedial action or escalation is taken as required
To build an open and effective communication channel with TPAs and our internal business partners / delegates to ensure that TPAs can meet both Invesco s business needs and continue to deliver excellent client service
Participate in Service Review meetings to ensure regulatory breaches, SLA breaches and service quality issues are mediated, addressed (with working examples where applicable) resolved
Work with TPAs, service providers, internal stakeholders & local offices to ensure excellent service is maintained
To provide support or an escalation route when necessary to manage and resolve any queries received from TPAs and our internal business partners.
Escalate to functional management or Luxembourg Conducting Officer, as required
Provide support, local input to and (where required) sign off to TPAs and internal delegates / stakeholders to support Invesco projects for product developments, regulatory change and business requirement changes
To ensure that all Luxembourg regulatory returns and / or statistics are completed and submitted within the approved timescales.
Produce and disseminate reporting as required
Where a TA activity remains in TA Oversight & Ops, effectively process work accurately and within agreed timeframes / procedures
Ensure all activities are in line with Invesco s Conduct principles
Work Experience / Knowledge :
5 years TA experience
Experience of monitoring systems, processes and service standards an advantage
Knowledge of UCITS, SICAV and QIF / FCP regulations an advantage
Overall knowledge of TA organisation and how different departments interact
Awareness of market in which the company is operating, including market trends and relevant initiatives by competitors
Proficient in the use of PC software including Word / Excel / Powerpoint
Skills / Other Personal Attributes Required :
Effective communication and influencing skills at all levels both internally and externally
Strong relationship building skills with varying levels and external clients
Ability to work under pressure
Excellent attention to detail, while appreciating the bigger picture
Excellent organisational skills and ability to prioritise own workload
Self-motivated, organised and flexible to new ideas
Results focused ensuring client s needs are met professionally and in a timely manner
Strong client focus
Strong problem solver and issue resolution skills
Ability to escalate issues when appropriate
Flexibility and willing
Formal Education : (minimum requirement to perform job duties)
Relevant business / professional qualifications or equivalent 3rd level education
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
The job holder may be required to perform other duties as deemed appropriate by their manager from time to time.
Invesco is proud to be a flexible, inclusive, and diverse employer. We foster an environment where all our people feel valued and can be themselves.
Recruitment Agencies : Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Therefore, Invesco will not accept unsolicited resumes from agency or search firm recruiters.
Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.