DESCRIPTION / RESPONSIBILITIES : IFDS is deeply committed to delivering high-performing solutions that change the way our global clients consume and use financial data.
To support a rapidly growing and dynamic business, IFDS is seeking to expand and enhance its IT presence within Europe.
We are currently looking for an IT Technical Support Analyst to join our IT division.
Reporting to the IFDS IT Service Delivery Manager, the qualified candidate will have a Network, windows and Linux background with strong troubleshooting and problem determination skills.
The position requires solid knowledge of Linux (Redhat), Windows 2008 / 2012 Servers and Network.
The successful candidate must also possess strong interpersonal skills and have the ability to interact with internal and external clients with providing an excellent customer experience 1.
General Role & Responsibilities :
Solid Linux systems administration knowledge
Document and maintain standards / best practices in a Development environment
Support of Development environments including setup and configuration, user ID setup and configuration, environment refreshes and RTE administration
Responsible for providing support of network connectivity issues to internal and external clients.
Responsible for running and patching cables, racking and testing network equipment.
Assist in the preparation of documentation and change control for Network Services.
Deployment of network attached equipment within IFDS’ data centres and client sites.
Update monitoring tools (Nimbus, Cisco Works, Netflow, etc.).
Work with internal teams to analyse and clarify firewall requests.
Act as point of contact for technical incidents and post-implementations.
This includes providing on-call support for afterhours (including weekends and holidays) escalations.
Identify and reduce reoccurring incidents that impact production
Work with internal / external Client and IT Service functions to identify and address IT risks and issues to operational activities, planned / unplanned changes that may impact service levels.
Liaise with internal and external teams and IT vendors to maintain and enhance IT services and to address any issues that may impact on production
Embrace and follow IT Service Management processes including incident, change and problem management.
Investigate and recommend technical solutions and to identify and support service improvement opportunities to enhance the business experience.
Work with external IT vendors for quotations 2.
Knowledge, Competencies & Experience Required Mandatory Requirements :
Basic knowledge operating in a Linux (Redhat) and Windows 2008 Server environments
Strong knowledge of TCP / IP.
Experience with using network management tools and the use of SNMP and MIBs.
Knowledge in enforcing network security policy via access lists and firewall rules.
Understanding of NAT (Network Address Translation)
Experience in providing development support in a Linux based environment
Experience with O / S administration including third party software for Linux based Infrastructures
Experience with Citrix Delivery and VMView VDI
Strong shell and Perl scripting skills Important :
Knowledge and experience with Web technologies including JBOSS, Spring Boot and Apache
Knowledge and experience with Event Management and System Monitoring including Splunk, OpenView / HP BSM
Knowledge of Linux Security and ITTL processes
Previous experience providing client support in the financial services and / or a service oriented environment
Strong client relationship and organizational skills.
Good analytical and problem-solving skills
Excellent written and verbal communication skills
Excellent interpersonal skills
Ability to work as part of a cohesive team Beneficial :
RHEL 7 certification or training
Understanding of RH OpenShift, DOCKER, Containers and Kubernetes
Progress Database Administration training
Messaging knowledge an asset
WebFOCUS / iWay knowledge / experience
Cisco certification (i.e.
CCNP) Behavioural Competencies :
Proactive / Self-starter
Ability to work within a Team or independently with minimal supervision
Flexible Work Schedule :
Monday to Friday, perform standard shift between 8am and 7pm
Ability to work flexible hours (evenings and weekends as required)
Ability to perform and support out of hours support on rota basis as required
Ability to travel and support multiple geographical locations