Purpose of the position
The Relationship Manager will report to the Head of Cash Management & Retail within the Transactional Banking Division. He / she should build, expand and monitor the long-
term relationship with our clients, as well as advise and offer our services and products.
Primary duties & Responsibilities
The main responsibilities are :
Attracting new corporate customers to the Bank, selling Bank’s product and services, managing own pipeline of clients autonomously;
preparing on-boarding documents package with primary analysis of information;
Managing payment, foreign exchange, deposits and securities transactions, providing high level of KYC analysis following risk-
based approach with proper documentation of supporting information; escalating cases of unusual operations. Ensuring full compliance with EU, Luxembourg and internal rules and regulations;
Providing high quality service to corporate clients in terms of products follow-up, informational and documentary requests;
Managing commercial targets of own customers portfolio with follow up of profitability vs. internal costs and risks; making proposals for commercial improvement of the banking offer;
Reviewing and providing regular remediation and updated of KYC files.
Secondary duties & Responsibilities
To maintain a back-up function during vacations and absences of other employees in the Transactional Banking Department :
Team support in daily duties : coverage of colleagues’ customer portfolios and transactions;
Providing 2nd line support to retail clients, performing necessary daily routine transactions on on-boarding and account closure;
Middle Office support : update of documents and static data.
Job Holder profile
University / Bachelor degree in Finance, Economy or a related field;
More than 2 years of experience in banking Cash Management / Customer Desk / Middle Office or in similar positions;
Excellent communication skills, especially in customer-related techniques;
Solid knowledge of AML / Compliance principles
Perfect fluency in English and Russian. French or German are an asset;
PC literacy : good knowledge of Microsoft Office. A previous experience on T24 would be an asset.
Result-orientated, stress-resistant, punctual;
Able to propose balanced and logically proven solutions;
Able to convey information clearly, accurately, with credibility and self-control.