IT Helpdesk
Panalpina
Luxembourg, Luxembourg
il y a 12j

Job Function : IT

Full-Time / Part-Time : Full-time

Purpose of the position

Provide 1st / 2nd level helpdesk support to users, assisting them with hardware and software problems via phone and / or email.

Key Tasks

  • Provide 1st line technical support; answering support queries via phone and email.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Respond to enquiries from users and help them resolve their hardware or software problems (Microsoft products / Panalpina application / local applications.
  • Maintain procedures and reports of any software or hardware problems detected
  • Support and assist users in use of computer / phone / printers equipment by providing necessary training and advice.
  • Allocate more complex calls to the relevant IT support member 2nd / 3rd level.
  • Arrange for external technical support where problems cannot be resolved in house
  • Install and configure users computer
  • Yearly maintenance of Notebooks / PCs
  • Keep PC / LT / ChipPC up to date, by using SCCM / Xcalibur / Ivanti
  • Maintain local PowerShell scripts up to date
  • Maintain active directory : update / deletion / creation / OU management
  • Handle different user rights (Wlan, Proxy, Mailbox, Shared drive )
  • VMWare basic management : Copy / Move / Duplication / Disk Management
  • Citrix Application + TS Servers
  • Print / File server management
  • Mobility : Android / IPhone / XenMobile
  • Basic Networking CISCO
  • Function / Market & Industry Knowledge / Business Acumen / Process Working

  • International mobility
  • Requirements,

    Qualifications , Collaboration and Influences

  • Ability to learn and support new applications
  • Work with staff requires interpersonal skills
  • Ability to communicate openly and confidently
  • Willingness to solve problems
  • Analytical skills to study problems and records and identify solutions
  • Team-oriented attitude to help other colleagues and departments
  • Ability to work with different cultures and to manage cross functional interfaces
  • High stress level (Ability to work under pressure and deal with tight deadlines)
  • Educational background / Work experience

  • Associate’s or bachelor’s degree in computer science or a related field
  • 1 to 3 years of experience in a technical support role in Luxembourg
  • Language skills

  • Fluent in English and French (written and verbal) German is an advantage
  • Computer Literacy

  • Very good knowledge of Microsoft Products
  • ITIL will be an advantage
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