Description You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis .
Principal duties and responsibilities Prepare, set-up and maintain the different environments required, according to the project phases (development, testing.
hour basis Analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business Create and update all documents related to applications and their supporting systems.
Perform all other duties as assigned.
Knowledge and Qualifications Equivalent to the completion of at least 3 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.
3-5 years of experience in a similar position, ideally in the banking or financial sector Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as : Linux, AIX, Microsoft Windows Oracle, SQL WebSphere Application Server IIS (Internet Information Services) Kornshell, PowerShell, PL SQL, VBScript Preference is given to individuals with a background on Linux Knowledge on a Scheduler tool such as Tivoli Workload Scheduler is considered as an advantage Previous experience providing IT support in a 24-
hour operational environment preferred Skills Team player with strong interpersonal skills Willingness to contribute and support a Knowledge sharing culture Positive Attitude and Customer Focus Communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening) Agile & DevOps enthusiastic Innovative thinking and problem solving Effective time management Ability to conduct research into software development and delivery concepts, as well as technical application issues Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution Willingness to work weekends as required