At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure.

We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace.

The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?The Senior MS Client Delivery Specialist takes responsibility for the overall management of a client contract.

They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, medium to large complexity contracts.

They are responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts.

These clients require service delivery for more than one NTT Business Units and are often complex by nature and are typically across multiple sites or for multiple NTT service offerings.

Working at NTT MAIN DUTIES / KEY ACCOUNTABILITIES The CDM is the main referent in the managing the SLAs signed between NTT Luxembourg and its clients : Relationship Management Implements stakeholder engagement / communications plan.

Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information Customer Service Support Responsible for day to day management, resource planning and work allocation to meet agreed service levels.

Ensures that tracking and monitoring of performance of service delivery through all channels (human, digital, self service, automated) is carried out.

Contract management Negotiates and resolves contractual issues, including failure to meet contractual obligations. Service level management Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.

Availability Management Oversees and measures the fulfillment of contractual obligations. Supplier Management Collects supplier performance data and investigates problems.

Monitors and reports on supplier performance, customer satisfaction, and market intelligence. WHAT AWAITS YOU IN NTT LUXEMBOURG : Working in a beautiful, lively and culturally rich European capital You can choose to live in Luxembourg or on the borders of the country within reasonable commutable distance (France, Germany, Belgium) A multicultural team of 30+ nationalities and a horizontal organizational structure A contract of unlimited duration Company paid trainings to help further your career and stay up to date with latest technologies An attractive salary package tailored to your expertise level A variable annual salary bonus Other benefits : a company car, gas card, food allowance, a pension plan, mobile phone, company laptop & other