The Dennemeyer Group offers services for the global protection and management of Intellectual Property rights. With 20+ offices on all continents, the group manages nearly three million Intellectual Property rights of around 3,000 clients.
Over more than 55 years of activity, Dennemeyer developed a diverse service portfolio, which includes legal services (Dennemeyer & Associates), IP management software and payment services (Dennemeyer IP Solutions), IP consulting (Dennemeyer Consulting) as well as patent searching and analysis services (Dennemeyer Octimine).
Following our business growth, we are currently hiring a full-time :
Software Support Specialist (f / m / d)
First and second level support for our software and websites
Trace and debugg software applications
Monitor and dispatch issues to our development
Configure the software
Setup or program custom reports
Create custom scripts using our self-developed scripting language
Perform database configuration via SQL
Teach colleagues and clients with regard to our different software products
Minimum of three years working experience or education in the field of IT
Ability to work both autonomously and with a team
Ability to multitask and to self-organize
Strong analytical thinking and problem solving skills
Service oriented working attitude
Excellent communication skills
Proficient in spoken and written English
Good knowledge of SQL
Good understanding of Windows server architecture
Basic knowledge of network technologies
Ability to listen carefully and explain efficiently
Prove a hands-on mentality and independent working style, be highly motivated to take up responsibility and to complete assignments in a timely manner
Commitment to a long-term employment
Fluent in two of the following languages : French, English and German
Customer Service experience
Experience in Visual Studio, Component One Report Design, Web Deployment
Experience in the field of Intellectual Property
Join us and grow with us!
Develop and customize your long time career within a fast growing multinational company.
Enjoy working in multicultural teams and contribute to a diverse and international working environment.
Organize your lifestyle with flexible working hours.
Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes.
Celebrate success together as one team at our various corporate events.
Attend a tailor-made onboarding program as well as individual training & development opportunities.
Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment.