Head of Employee Technology
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Head of Employee Technology

Luxembourg / IT Global IT / Permanent - full timePPRO is looking for an experienced Employee Technology leader to continue building the team.

Your team will lead the implementation of tools & automation, the security of all our end points, and the enablement of digital workplaces.

You will lead the buildout of tools that increases the business speed in collaboration with multiple teams across the company.

You will implement tools to secure and manage our endpoints, while maintaining a frictionless user experience for PPRO users.

You will manage the Productivity Service and Support providing support and guidance to PPRO users and making sure they receive the best productivity experience.

The Employee Technology organisation provides the internal tools and services to keep PPRO users efficient and productive while maintaining its security.

We manage PPRO laptops, endpoint security, identity management, company-wide SaaS productivity tools, helpdesk support and corporate networking.

Our services are used by every PPRO user, everywhere. The role will report to the CTO and can be based in Luxembourg with teams across Berlin, Munich, Singapore, London and Sao Paulo.

A technical problem solver at heart, you know how to leverage new technologies to solve transformational business challenges.

In addition, the role requires developing partnerships with teams across multiple locations, skill sets, and backgrounds.

As such, we are seeking a leader with great communication skills and a naturally inclusive leadership style in addition to a solid foundation of technical, analytical and end-to-end troubleshooting skills.

Key Responsibilities

  • Lead the engineering and operations of Employee technology, including employee devices, productivity tools, corporate networking and office hardware.
  • Unify multiple platforms across multiple entities
  • Partner with key stakeholders (security, compliance, business partners, executives) to develop solutions that business teams need
  • Manage and grow a team of Service, Support and Network Engineers
  • Work with technology and solution providers to select technologies suppliers and negotiate contractual and financial terms
  • Demonstrate operational excellence in everything we do
  • Oversight and reporting of controls such as access, change-management and incident response to the Authorised Management of our regulated entities
  • Leadership and People

  • A humble and inclusive leadership style is essential
  • Track record of attracting and developing talent at different stages of their careers
  • Experience creating a collaborative community and nuanced understanding of hiring and building diverse teams
  • Thought leadership and influence of indirect teams through communication, collaboration, documentation, KPIs and training
  • Strong business acumen and ability to articulate tradeoffs of deeply technical problems to a broad audience
  • Experience interacting with customers, executives, and business leaders
  • Experience with managing external partners and suppliers, including responsibility for planning and budgets
  • Experience working in a financially regulated environment
  • Experience in managing distributed teams (local and remote) would be a bonus
  • Technical

  • A track record for delivering a successful Information Technology Infrastructure Library (ITIL) and Service Management
  • A technical background in either systems administration, network engineering or Infrastructure
  • Understanding of architecture principles such as security, scalability, reliability, cost optimization and performance efficiency
  • Engineering experience of infrastructure technologies such as Google Workspace, Azure, AWS etc.
  • Experience providing corporate, employee technology in a cloud native organisation
  • What is in it for you

  • Gain experience and expand your knowledge in a rocketing fintech that is growing strongly.
  • A global and inclusive culture, where every voice is heard and no idea is lost.
  • Drive change and make a real impact shaping the IT function and the payments ecosystem
  • Health and wellbeing programs, including a gym allowance and mental wellbeing platform.
  • Access to LinkedIn learning and support with your personal and professional development
  • Hybrid working model
  • Competitive salary
  • 30 days of annual leave
  • About us We’re PPRO (pronounced p-pro ). We globalise payment platforms for businesses so they can offer more choice at the checkout and boost cross-border sales.

    By doing so, we can give consumers the financial freedom they deserve.We are a diverse team of over 550 people and 65 plus nationalities spread across 11 global locations.

    Everyone here shares a passion for building whether that’s forging close relationships with our customers or constructing a payments infrastructure to accelerate their growth.

    Everyone can make a difference at PPRO and thriving means owning and seizing opportunities to maximize your impact, have a growth mindset, build trust and drive change.

    As we pursue our vision and execute on the strategy, you have an opportunity to learn, develop and progress at PPRO and it’s up to you to own and shape that path.

    We are an equal opportunity employer. We value diversity and we never discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    What happens after you apply We’ll review your application. If your skills and qualifications are a good fit for the role, one of our recruiters will be in touch to set up an initial call.

    PPRO is a regulated financial institution and as part of the recruitment process, you may be asked to verify your application data and personal background through a third-party service provider.

    We are looking forward to meeting you! About us We’re PPRO (pronounced p-pro ). We’re on a mission to make digital payments more effective and accessible in every corner of the planet.

    After all, most people around the world don’t use international credit cards. In fact, 77% of consumers prefer to use local and alternative payment methods, such as Alipay in China and Boleto Bancário in Brazil.

    By helping businesses to offer their consumers more payment choices at the checkout, we are helping to promote financial inclusion in every corner of the globe.

    We are also empowering local merchants to take part in the global e-commerce boom and compete with established global companies.

    That means they can hire more people, invest in more suppliers, and ultimately drive economic growth in their country and beyond.

    We are a diverse team of over 650 people and 65+ nationalities spread across 11 global locations. Everyone here shares a passion for building whether that’s forging close relationships with our customers, or constructing a payments infrastructure to accelerate their growth.

  • We want everyone to make a difference at PPRO. This means owning and seizing opportunities to maximize your impact; having a growth mindset;
  • as well as building trust, and driving change. At PPRO there are countless opportunities to learn, develop and progress, and it’s up to you to own and shape your career path.

    Every voice and perspective matter to us. We value diversity and never discriminate on the basis of race, colour, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or genetic information.

    We are looking forward to meeting you!

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