Corporate Assistant (m/w)

Manpower Luxembourg S.A.

Luxembourg, Luxembourg

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source : Moovijob

Manpower is recruiting for one of its clients in Luxembourg, a European Institution :

Corporate Assistant

To provide transversal operational assistance in the area of contract performance, by monitoring Facility Management (FM) contract performance through Key Performance Indicators (KPIs), by assessing data and indicators and preparing the related reporting, in line with policies, procedures and best practices.

Follow-up autonomously the collection of data to monitor the performance of FM service providers and related KPIs

Tasks :

Follow-up autonomously the collection of data to monitor the performance of FM service providers and related KPIs

Collaborate in regular reviews, checks and consistency control of data from FM service providers, provide assistance and optimise data storage processes

Collaborate in the assessment of performance and trends and, in case of performance deterioration, propose corrective measures

Participate in the drafting of standard reports for the management on the different elements of FM service providers performance

Pro-actively flag to management any delay, missing information or non-compliance in relation with the provision of data from FM service providers

Collaborate in defining procedures and applicable methodology for the performance evaluation of BLD’s main service contracts

Collaborate in enhancements of the KPIs framework and performance dashboard for all services provided

Provide support in the preparation of guides and presentations to raise awareness in the areas of contract performance and / or contract management

Support the team in overseeing the electronic document management in own field

Contribute to the continuous improvement of the processes and procedures in own domain, and update of process diagrams

Attend meetings, take minutes and ensure the accuracy of the decisions registered and their timely implementation where necessary

Collaborate on continuous improvement cycle (PDCA) where necessary

Overall support to procurement and contract administration activities when required.

Profile :

Secondary level education, complemented with a 4-year certification in relevant domain (e.g. business administration, facilities management, quality management)

At least 5 years of relevant professional experience in an operational support function in the domain of facilities management or contract management

Experience in KPIs / contract performance management and / or quality management would be an advantage

Tact and diplomacy; customer oriented; very good interpersonal skills

High developed sense of responsibility and initiative, capable to anticipate issues

Organised, data driven with analytical and technical skills and attention to detail to develop charts, diagrams, and reports, including merge of information from various sources

Excellent knowledge of Microsoft Office tools, with proficiency in Excel

Strong editorial skills in English

Very good command of French

Interested in joining a European Institution? Please apply online. Your application will be treated with the strictest confidentiality.

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