Pivate Capital - Client Services Manager - Native English Speaker (h/f)
BNP Paribas
Steinsel, LU
il y a 1j

BNP Paribas Securities Services - Luxembourg Branch ranks amongst the top providers of Fund Services in Luxembourg. The BNP Paribas Group is one of the largest financial institutions in the Grand-Duchy of Luxembourg and the Securities Services team provides a wide range of asset-servicing solutions to institutional investors including global custody, transfer agency, fund accounting and performance measurement, together with global securities lending and dedicated cash management services.

BNP Paribas Securities Services - Luxembourg Branch has an immediate opening for an experienced professional according to the following profile Private Capital Client Services Manager (M / F) Native English Speaker Permanent Contract Your mission : The Private Capital Client Service Manager s (CSM) prime responsibility is to Actively manage and develop the relationship of an assigned Private Capital client base Maintain existing revenue and improve direct contribution Manage the organic development of the account, new fund launches and service expansion with Client Vision (CRM tool) update in terms of revenues Full ownership of KYC / AML documentation for all clients under management Negotiate the agreements with the support of the legal team Participate to the Board meetings of the funds Follow the credit lines requests Define and update Client relationship governance with Client Lines heads or local liaisons and the Global Relationship Managers Plan and organize regular Client meetings and visits with detailed agendas and call memos in Client Vision Actively identify cross selling opportunities and contribute to the Sales effort by identifying new business opportunities in or outside the Client base Be the key contact for the Clients assigned in what concerns the overall relationship with BP2S (communication in and out) Be in charge of proactive operational service delivery in accordance with SLA through KPI’s centralization and Service Review preparation Actively manage the operational service quality through animation of client account managers, monitoring of issue / action log and resolution of service issues Manage governance of client meetings related to service delivery in the context of the agreed SLA, including responsiveness on actions / follow-ups Be responsible for client communication and client reporting related to transversal service delivery in the context of the agreed SLA, ensuring consistency pro-activity across the business Monitor the client’s perception of service - provide feedback internally and influence positively with the client at all times Ensure that all complaints, disputes and errors raised by the client or escalated by the Client Account Managers are resolved satisfactorily.

This includes liaising with the Operational Risk Analyst (ORA) to determine whether complaint should be logged as such in the ORA database Your profile : Education : University degree or equivalent in accounting, banking, business administration Professional Experience : Minimum of 10 years’ experience in the Fund Industry with a focus on the Private CapitalSuccessful experience in client relationship management Behavioural Skills : Communication skills - oral & writtenClient focusedDecision MakingPersonal Impact / ability to influenceAttention to detail / rigor Transversal Skills : Ability to understand, explain and support changeAbility to anticipate business / strategic evolutionAbility to develop others & improve their skillsAbility to develop and leverage networks Language Skills : Native level of EnglishAny other language (French, German, Luxembourgish, Spanish, ) would be an advantage

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