IT ServiceDesk / PC & User Support Specialist
FANUC Europe Corporation
Echternach
il y a 3j
source : jobs.lu

FANUC is the world leading provider of factory automation. Our machine range includes a number of Robots, Cutting, Drilling, and Injection moulding machines, Laser, motors and control systems used in automation.

FANUC Europe Corporation is the European Headquarter, located in Luxembourg. Our 200+ employees provide a full range of services to our 20 European subsidiaries.

This includes European Sales and Service, Technical Support, Supply Chain, Spare Parts and Repairs, as well as Marketing, Human Resources, IT, Legal, Compliance and Administrative Support.

  • With over 20 different nationalities represented in our HQ, we look forward to welcoming more ambitious and team spirited people joining us, who like to work independently and speak their mind;
  • seeking to continuously improve and maintain our healthy, professional and friendly workplace. Your purpose : Responsible for professional end user technical support on PC and phone systems End users assistance on Technical issues over the phone and in person Answering questions Making initial diagnosis of any malfunction Performing troubleshooting Taking and coordination of remedial action Actively supporting the ICT organization to improve existing procedures, toolset and standards by establishing common practises (such as ITIL) Responsible for providing internal departments with hard- and software Keep relevant technologies up-to-date, search and introduce best practices for the supported technologies Supports daily operation and assist in the overall design and implementation of relevant environments (e.

    g. active directory, data backup systems, etc.) Assist overall ICT organisation on the evaluation of current ICT systems (hard- and software), identify areas where systems need to be expanded or upgraded Qualifications Your profile : Apprenticeship as Computer Scientist, Bachelor degree in computer science or equivalent work experience 2-3 years of experience in multi-site user support organisation Advanced experience with Windows 7 / 8 / 10 OS, Microsoft Office 2013 / 2016 incl.

    Outlook, Active Directory Strong Knowledge in Computer Hard- & Software + Periphery, especially DELL (Server, Desktop, Notebook and Printer) First experience with O365, Teams and Azure is a plus Understanding of Computer Networks (IPv4, IPv6) First experience with MSSystem Center, Software Deployment and ITIL-compatible Support Tools Practical experience in the overall administration of phone systems (VoIP) Additional knowledge : Windows Deployment, ITIL framework, ticket systems such as Cherwell Service and quality oriented, professional team player with good communication skills Fluent in English, any additional European language is an asset

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