Operations Officer – Policy & Underwriting (m/f)
Globality SA
il y a 6j
source : jobs.lu

Operations Officer Policy & Underwriting (m / f) -German speaking - Goal The overall goal of this position is to provide medical and underwriting expertise within the scope of new insurance business assessment and acceptance processes.

A further goal of this role is to provide flawless support and accurate information to individual and corporate clients.

In this position, you will directly report to the Team Leader Policy within the Administration Services department.

Responsibilities Assess and evaluate the risk in line with underwriting guidelines and execute them in daily business operations Ensure a smooth and client-

oriented inception process for underwritten business by driving the process from end-to-end.

Represent Globality Health as front to the customer for any topics related to medical Underwriting decisions.

Coordinate closely between Policy administration and Underwriting, both on an individual cases basis as for general processes, workflows, etc.

  • Answer incoming telephone calls from clients, brokers, partners or providers accurately and professionally to facilitate the achievement of a high level of client satisfaction Administer the policies of the corporate and individual clients with main focus on the inception process Respond to client and broker enquiries accurately and professionally and if necessary, liaise with other departments in the company or our offices worldwide for support to ensure an efficient and professional response is given to achieve client satisfaction and retention;
  • Commit to the department s service standards affecting turnaround times; Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients;
  • Participate in departmental medical training to expand knowledge of medical terminology and procedures; Other Ad hoc duties As we are providing our services in English, German, Spanish, French and Dutch, you will be part of an international and multilingual team.

    Profile First proven experience in Medical Underwriting in the medical or insurance area. Experience in Policy Administration tasks is considered an advantage.

    Sound medical knowledge & ability to understand and interpret medical information Outstanding communication skills, both verbally and in writing.

    Ability to clearly and comprehensibly outline complex issues Positive attitude and strong desire to meet client demands.

    Ability to work efficiently within an international team environment as well as to work under pressure while still submitting high quality results Honesty and integrity are further behavioral competencies required Flawless English and German are required for this role.

    Fluent Spanish and / or French would be a distinctive advantage.

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