Head of Client Administration (m/f)
ING Luxembourg
Luxembourg
il y a 4j
source : Moovijob

Head of Client Administration

Your work environment

The Client Administration department, (+ / - 80 employees), plays a key part as the first line of defense. The department supports the commercial line regarding their activities day to day and most of all implement new regulations.

Activities range from the issuing of tax statements to various analysis, as well as management of claims.

Description of the function

As Head of Client Administration, duties involve managing teams and resources, supporting sales department in the administrative management of client files and ensure compliance with our regulatory obligations.

Operations are reported directly to the Chief Operations Officer.

Positioning yourself as a business enabler whilst remaining risk aware, in accordance with services, including the following :

Delivering the services (opening of accounts, modifications of agent, certification)

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    According to the expectations agreed with the commercial departments

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Ensure the operational implementation of our regulatory obligations, including the FATCA, CRS and FEC Policy programs as well as group initiatives in this area such as KYC programs

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Collaborate in the implementation of structural solutions to optimize the organization of department activities and improve processes

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Analyze and file documentation

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Provide legal cover

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Analyze and take decisions on exemptions.

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt;'>

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt;'>

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt;'>

    Your profile

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt;'>

  • p style 'color : rgb(0, 0, 0); font-family : "Calibri","sans-serif"; font-size : 11pt; font-style : normal; font-weight : normal;
  • margin-top : 0cm; margin-bottom : 0pt;'>

    Training and experience :

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Higher degree in economic orientation I.e. Business Administration, Commercial Engineering, Legal Sciences or similar.

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Minimum 5 years of experience in the Financial sector, including 3 years in a management function.

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt;'>

    Skills :

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Excellent managerial and communication skills

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Excellent analytical skills

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

  • Ability to optimize processes, establish, maintain and analyze process indicators;
  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Ability to understand the regulatory issues and their challenges for the bank and our clients

  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

  • Commercial experience will be considered has an asset;
  • p align "justify" style 'color : rgb(0, 0, 0); font-family : "calibri","sans-serif"; font-size : 11pt; font-style : normal;
  • font-weight : normal; margin-top : 0cm; margin-bottom : 0pt; mso-list : l0 level1 lfo1;'>

    Language : French and English are essential. Knowledge of any other language will be considered an asset.

    Your working environment at ING

    Luxembourg

    is a universal bank with 16 branches on the local market. The bank provides all of its customers with a wide range of financial products and services via the distribution channel of their choice.

    ING Luxembourg's customers include both Retail and Private Banking customers as well as small, medium-sized and large enterprises.

    ING Luxembourg has 850 employees, making it one of the largest employers in the financial sector in the Grand Duchy of Luxembourg.

    Postuler
    Ajouter aux favoris
    Retirer des favoris
    Postuler
    Mon email
    En cliquant sur « Continuer », je consens au traitement de mes données et à recevoir des alertes email, tel que détaillé dans la Politique de confidentialité de neuvoo. Je peux retirer mon consentement ou me désinscrire à tout moment.
    Continuer
    Formulaire de candidature