Client Success Manager
Docler Holding S.à.r.l
Luxembourg
il y a 5j
source : jobs.lu

What you will really be doing Work directly with clients to support their needs and suggest products that will help them achieve their goals Collaborate with the Sales team regarding client needs and potential Improve the onboarding process Proactively suggest products and features to existing clients Minimize client churn Handle and resolve client requests, issues, and other support related topics Requirements Expectations 2 years of working with an online ad agency Sustain business growth and profitability by maximizing value Evaluate and improve tutorials and other communication infrastructure Personal competencies, language skills In addition to excellent written and spoken English skills, German is required Outstanding written / verbal communication and presentation skills Expertise with Microsoft Office programs and strong overall computer skills Proactive, with a strong sense of accountability and a day-

to-day focus on bottom-line results Strong negotiation skills with a strategic and analytical approach to monitoring and improving results Salary and benefits In addition to the normal health and welfare benefits that most larger companies in Luxembourg offer, Docler provides its employees with the following cutting-

edge benefits : Competitive salary Relocation package and moving assistance from HR if relevant Meal vouchers Private health insurance Additional holiday entitlement based on length of service with the company Free gym membership Sympass discount card Company culture Dynamic and friendly atmosphere A multi-

cultural environment made of 30 different nationalities, with English as the official language Daily breakfast in the office Free coffee, tea, and fresh fruit every day Fantastic events, including Christmas Parties, Family Days, Hackathons and other surprises Chill rooms, creative areas, and LAN parties Company branded merchandise (goodies) High quality of life offered by Luxembourg Professional growth Opportunity to attend conferences, certifications, technical workshops, trainings, and meetups Free language courses in the office Enthusiastic professionals to learn from Possibility to advance in the company

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